Shift Supervisor - Laurel Hall
About The Position
Lantern Community Services is seeking an experienced and dependable Shift Supervisor for a single male adult shelter in Ozone Park, Queens. The role oversees designated shelter operations during assigned shifts and supervises Residential Aides, coordinating closely with Social Services, Maintenance, and Security to support safe and consistent service delivery. The position requires prior experience in site management, staff supervision, and working with clients experiencing mental health challenges. The role operates in a shelter serving people who may experience mental illness, addiction, disability, HIV, and other chronic illnesses. The position is classified as non-exempt and reports to the Operations Manager and Director of Program Operations.
Requirements
- High school diploma, HSE, or GED.
- At least three years of shelter experience, such as Residential Aide, Case Manager, or a similar role.
- At least one year of supervisory experience in a DHS shelter or supportive housing setting.
- Ability to work independently and collaboratively in a fast-paced environment.
- Demonstrated ability to manage crises and emergencies effectively.
- Computer proficiency, including Microsoft Word and Excel, and ability to learn new systems and databases.
- F-80 Fire Safety Coordinator certification, or ability to obtain it.
- NYC Food Handler’s Certificate, or ability to obtain it within three months of employment.
- Strong interpersonal and written communication skills.
- Demonstrated empathy for vulnerable populations.
Nice To Haves
- Bachelor’s degree.
- Bilingual in English and Spanish.
- CPR/First Aid certification.
Responsibilities
- Oversee shelter operations during assigned shifts, including bed sign-ins, curfew checks, supply distribution, meal rosters, property storage, locker and dorm inspections, incident reporting, and facility logs.
- Supervise and support Residential Aides to ensure safe, consistent, and effective service delivery.
- Ensure clients have timely access to meals, laundry, toiletries, and medications.
- Lead staff in Safe Crisis Management and respond to emergencies and critical incidents.
- Accurately process and document new and returning clients, including DHS submissions and bed assignments.
- Monitor CARES for bed sign-ins, vacancies, and curfew compliance.
- Coordinate with Maintenance, Security, vendors, and emergency responders as needed.
- Monitor video surveillance systems and fire prevention and detection alarms.
- Complete required logs, incident reports, and DHS reports.
- Assist with fire drills, emergency response, and facility safety procedures.
- Conduct interior and exterior rounds to identify safety hazards, cleanliness issues, and unauthorized activity.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
