Shift Supervisor Artesia
Popeyes - Legacy Chicken•Artesia, NM
•$14 - $16
About The Position
The Shift Supervisor helps the restaurant shift run smoothly by supporting the restaurant team and guests and delivering operational excellence. The role focuses on developing team members, creating memorable guest experiences, and balancing a high-quality employee and guest experience with financial goals. The supervisor leads each shift, maintains restaurant standards, and supports the General Manager in improving guest metrics and feedback.
Requirements
- Minimum age of 18 years old.
Nice To Haves
- Previous restaurant leadership experience preferred.
Responsibilities
- Develop servant leaders by putting people and the restaurant first.
- Create memorable guest experiences that encourage guests to return.
- Balance a high-quality employee and guest experience with financial goals.
- Coach, train, and develop team members on processes and procedures at each station.
- Participate in team huddles and offer ideas.
- Thank the team and celebrate successes.
- Model and coach brand service behaviors.
- Fix bottlenecks, call chicken drops, and monitor speed of service.
- Ensure the restaurant is welcoming and clean.
- Spend time with guests in the dining room and conduct table touches throughout the shift.
- Help the team resolve guest concerns quickly.
- Ensure product quality and that all standards are met during the shift.
- Provide ideas to the General Manager to improve guest metrics and feedback.
- Lead shifts by delegating duties, assigning tasks, and following up with team members.
- Be proficient in each area of the restaurant to provide assistance when necessary.
- Use shift tools and routines to ensure Quality, Service, and Cleanliness (QSC) standards are met.
- Ensure accurate inventory and waste tracking.
- Review and approve invoices and inter-store transfers (ISTs).
- Check people charts and production planning and make necessary adjustments.
- Follow through during the shift on action plans for Employee Engagement, Voice of the Guest, and Operational Assessments.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
