Shift Supervisor

CVS Health • Menomonee Falls, WI

13d • $17 - $24

About The Position

A Shift Supervisor supports the CVS Store Management team in driving store execution and performance and building consumer loyalty through excellent customer service. When no manager or Operations Supervisor is onsite, the Shift Supervisor leads store staff, helps ensure smooth store operations, and ensures completion of opening and closing procedures.

The role involves supervising and coordinating store crew activities, communicating with management and crew, assisting customers and handling customer-relations issues in accordance with company policy, maintaining customer and patient confidentiality, and carrying out merchandising tasks such as pricing, stocking, promotional displays, inventory, off-shelf merchandise maintenance, and department resets following POGs.

This is a part-time position with anticipated hours of 28 per week. The role requires a flexible schedule that may include early morning, overnight, and weekend shifts, overtime as needed, and responding to urgent store issues. The stated hourly pay range is $16.50–$24.00; the actual offer depends on factors including experience, education, and geography. The position is eligible for benefits and programs, subject to hours worked and eligibility, including dental, vision, wellness resources, employee discounts, and access to certain voluntary benefits.

Requirements

• Deductive reasoning ability, analytical skills, and computer skills.
• Advanced communication skills and supervision skills.
• Ability to work a flexible schedule, including some early morning, overnight, and weekend shifts.
• Ability to work overtime as needed and respond to urgent store issues.

Nice To Haves

• Experience as a retail supervisor.
• High school diploma or equivalent is preferred but not required.

Responsibilities

• Work effectively with store management and store crews.
• Supervise store crew by assigning, directing, and following up on activities.
• Communicate information to and from store management and crews.
• Assist customers with questions, problems, and complaints.
• Promote CVS customer service culture by greeting customers, offering help, and thanking them.
• Handle customer relations issues in accordance with company policy and promote a positive shopping experience.
• Maintain customer and patient confidentiality.
• Price merchandise and stock shelves.
• Execute displays, signage, and inventory for weekly, promotional, and seasonal merchandise.
• Execute the display and maintenance of off-shelf merchandise.
• Reset departments following POGs.
• Lead store staff and ensure smooth operations when no manager or Operations Supervisor is onsite.
• Ensure completion of opening and closing procedures.

Benefits

• Dental benefits, subject to hours worked and eligibility.
• Vision benefits, subject to hours worked and eligibility.
• Wellness resources.
• Employee discounts.
• Access to certain voluntary benefits.
• Other programs supporting colleagues’ physical, emotional, and financial well-being, depending on hours worked and eligibility.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED