Shift Supervisor

CVS Health•Washington, DC

1d•$20 - $29

About The Position

A Shift Supervisor is a key leader who supports the CVS Store Management team in driving store execution and performance while building consumer loyalty through excellent customer service. When a manager or Operations Supervisor is not onsite, the Shift Supervisor leads store staff, ensures smooth store operations, and ensures completion of all opening and closing procedures. The role includes supervising and coordinating store crew activities, communicating between management and staff, helping customers and resolving customer relations issues in accordance with company policy, protecting customer and patient confidentiality, and maintaining merchandise presentation through pricing, stocking, promotional displays, inventory, and department resets. This is a part-time position with 29 anticipated weekly hours. The stated pay range is $20.40–$29.40. The position requires a flexible schedule that may include early morning, overnight, and weekend shifts, overtime as needed, and responding to urgent store issues. The position is eligible for certain benefits and programs depending on hours worked and eligibility, including dental, vision, wellness resources, employee discounts, access to certain voluntary benefits, and other programs.

Requirements

Deductive reasoning ability, analytical skills, and computer skills.
Advanced communication and supervision skills.
Ability to work a flexible schedule, including some early morning, overnight, and weekend shifts.
Ability to work overtime as needed and respond to urgent store issues.

Nice To Haves

Experience as a retail supervisor.
High school diploma or equivalent preferred but not required.

Responsibilities

Work effectively with store management and store crews.
Supervise the store crew by assigning, directing, and following up on activities.
Communicate information effectively to and from store management and crews.
Assist customers with questions, problems, and complaints.
Promote CVS customer service culture by greeting customers, offering help, and thanking them.
Handle customer relations issues in accordance with company policy and promote a positive shopping experience.
Maintain customer and patient confidentiality.
Price merchandise and stock shelves.
Execute displays, signage, and inventory for weekly, promotional, and seasonal merchandise.
Execute the display and maintenance of off-shelf merchandise.
Reset departments according to planograms (POGs).
Lead store staff and ensure store operations run smoothly when a manager or Operations Supervisor is not onsite.
Ensure completion of opening and closing procedures.