Shift Supervisor

Vicious Biscuit•Mount Pleasant, SC

4d•$21 - $24•Onsite

About The Position

As a Shift Supervisor, you're the bridge between training and leadership — running the floor, coaching in real time, and holding the team to Vicious standards. You'll lead and run shifts with full floor ownership, assigning positions and delegating tasks. You will coach and develop team members in the moment across FOH and BOH, support the guest experience and resolve issues quickly, modeling Southern hospitality. You will monitor speed, quality, and cleanliness throughout the shift, execute opening/closing duties and maintain building safety and security. You will run any position in the restaurant with full knowledge of restaurant flow and support training and development of team members, trainers, and Certified Trainers.

Requirements

2+ years of leadership or managerial experience
Experience handling guest complaints and coaching hourly team members in the moment
Experience giving direction during a busy shift and supporting trainers/new hires
Valid driver's license (or able to obtain one)
Managerial ServSafe certification
Eligible to work in the U.S.
Available for early morning shifts and weekends

Nice To Haves

FOH/BOH, expo, or opening/closing experience a plus
Fast-casual, brunch, breakfast, or high-volume experience a plus

Responsibilities

Lead and run shifts with full floor ownership, assigning positions and delegating tasks
Coach and develop team members in the moment across FOH and BOH
Support the guest experience and resolve issues quickly, modeling Southern hospitality
Monitor speed, quality, and cleanliness throughout the shift
Execute opening/closing duties and maintain building safety and security
Run any position in the restaurant with full knowledge of restaurant flow
Support training and development of team members, trainers, and Certified Trainers