Shift Supervisor

The Wendy's Company•Clinton Street IN, IN

139d

About The Position

The Shift Supervisor supervises operational activities as directed by the General Manager or other managers during non-service hours and assists exempt management with supervision during service hours. The role may supervise operations during non-peak service hours for limited periods when a manager is absent, such as during bank runs or emergencies. Supervision consists of providing work direction to crew members. The Shift Supervisor oversees opening and closing activities, monitors product quality and service operations, supports cost and labor controls, assists with training, and follows operational, safety, security, cash-handling, and maintenance procedures. The role addresses immediate crew performance issues and refers matters requiring progressive discipline or further corrective action to the unit manager.

Requirements

Thorough knowledge of Wendy's Operational Procedures and Standards.
High school graduate or equivalent educational certificate.
At least 1 year of experience in the restaurant industry.
Must be at least 18 years of age.

Responsibilities

Supervises opening and closing activities during non-service hours.
Provides work direction to crew members.
Addresses crew performance problems requiring immediate attention and refers issues to the unit manager for progressive discipline when appropriate.
Monitors product quality and takes corrective action where necessary.
Follows the store cleaning plan.
Monitors positional and service-line organization and service times, and determines efficiency.
Maintains a positive customer-service attitude.
Follows flowcharts, prep projections, and build-to charts.
Monitors labor usage against sales readings and recommends corrective action to the General Manager when necessary.
Follows store plans set by the unit manager.
Controls food cost by minimizing waste.
Assists with training and cross-training positional skills as directed by the unit manager.
Follows procedures in the Operational Procedures Manual.
Ensures time-card accuracy and wage/hour compliance during the non-service shift for which the supervisor is responsible.
Adheres to cash-control and banking policies and follows register procedures.
Maintains safe working conditions by following safety and security procedures and notifying the unit manager of accidents or injuries.
Ensures the dress policy is followed.
Follows maintenance procedures and Preventative Maintenance Schedule duties.
Uses consistent and appropriate practices when supervising and providing work direction.
Alerts the unit manager to performance or discipline problems and provides sufficient information for corrective action.