Shift Supervisor -Residential

The Centers • Cleveland, OH

9d • Onsite

About The Position

Hope Campus is committed to creating a safe, trauma-informed residential environment where youth are supported through therapeutic relationships, emotional regulation, and the use of most appropriate interventions for each young person. The Shift Supervisor provides leadership and oversight of residential unit operations during assigned shifts, supervising Residential Treatment Specialists and ensuring the consistent implementation of trauma-informed care, Therapeutic Crisis Intervention (TCI) practices, and restraint reduction strategies. The Shift Supervisor is responsible for maintaining program structure, modeling emotional regulation and professional behavior, directing staff during crisis situations, and ensuring the safety and well-being of youth and staff within the residential environment.

Requirements

• High school diploma or GED
• At least 3 years in residential or behavioral health setting
• At least 1 year supervisory experience
• Valid driver license in the State of Ohio with an acceptable driving record
• Successful completion of all required post-offer background checks
• Current TB skin test or equivalent showing no signs or symptoms of tuberculosis upon first day of work
• Successful completion of the following training courses or certifications within 30 days of starting work: Therapeutic Crisis Intervention, BLS certification, Safety, Routine Care, Youth Engagement, Trauma Informed Care
• Successful completion of the following training courses within the first 6 months of starting work: Mental Health First Aide, Advanced De-Escalation, Incident Documentation, Leadership Skills, Emotional Intelligence, Managing Conflict, Coaching Framework, Situational Leadership

Nice To Haves

• A Bachelor’s degree program, in a related field, may substitute for experience

Responsibilities

• Supervises residential unit operations during assigned shifts.
• Provides direct oversight and supervision of Residential Treatment Specialists I, II, and III.
• Assumes primary operational responsibility for the residential unit during assigned shifts, ensuring the safety of youth, staff, and the facility.
• Maintains structure, routines, and expectations within the residential program environment.
• Ensures youth safety, supervision, and participation in daily programming and activities.
• Maintains awareness of youth whereabouts and staff assignments throughout the shift.
• Provides real-time direction and support to staff in managing youth behavior and program activities.
• Responds to crisis situations and directs staff in appropriate intervention strategies.
• Utilizes Therapeutic Crisis Intervention (TCI) principles to prevent and de-escalate crisis situations, prioritizing emotional regulation, co-regulation, and least restrictive interventions to maintain safety.
• Monitors the appropriate use of approved physical safety interventions and ensures adherence to agency policies and training protocols.
• Reviews incident reports and shift documentation to ensure accuracy, completeness, and compliance with agency standards.
• Ensures incidents, safety concerns, and significant events are communicated to appropriate leadership and documented according to agency policy.
• Maintains communication with residential leadership and other departments regarding operational concerns, youth needs, and safety issues.
• Ensures staff maintain appropriate youth supervision, engagement in programming, and adherence to treatment plans.
• Serves as the on-call supervisor during assigned times, responding to staffing needs and operational concerns as they arise.
• Coordinates shift coverage for call-offs or staffing shortages by identifying and securing appropriate staff to maintain safe supervision ratios and program operations.
• Understands that the organization reserves the right to mandate overtime as needed to ensure the safety, supervision and care of the youth.
• Adjusts staff assignments as needed to ensure appropriate supervision and effective program functioning throughout the shift.
• Monitors staff adherence to agency policies, procedures, therapeutic expectations, and program routines during assigned shifts.
• Maintains a safe, structured, and therapeutic residential environment for youth and staff.
• Maintains professional knowledge and skills.
• Participates in required meetings and training sessions.
• Assists with transportation or program support when necessary.
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED