Residential Aide Shift Supervisor
About The Position
The Residential Aide Shift Supervisor is responsible for overseeing the daily operations of the assigned shift, ensuring that Residential Aides complete required duties, maintain professional standards, and support a safe, secure, and respectful environment for residents, staff, and guests. This position provides direct supervision, coaching, scheduling support, training, performance feedback, and accountability for Residential Aide staff while coordinating with the Director of Residential Aide, Social Service staff, and program leadership. The Residential Aide Shift Supervisor assists with onboarding and staff development, conducts regular supervision meetings, monitors attendance and work performance, supports corrective guidance when needed, and participates in six-month reviews and annual performance evaluations. The Residential Aide Supervisor leads by example by reporting to work on time, maintaining required uniform standards, assisting with coverage as needed, responding appropriately to emergencies, and ensuring timely communication across shifts.
Requirements
- High School diploma, equivalency, or related experience required
- FDNY Fire Guard (F-02) and/or Fire Safety and Alarm Coordinator (F80) certification required
- Experience working in an institutional setting, i.e., shelters, residential settings, and/or providing security services
- Experience working with the homeless, substance abuse, and mental health population
- Excellent written and oral communication skills
- Complete knowledge of the daily functions of the Academy and Castle Gardens
- Demonstrated supervisory, leadership, coaching, and team-building abilities
- Basic computer skills
Nice To Haves
- Certified in CPR, First Aid, Fire Guard, Narcan, a plus
- CASAC a plus
- Relevant personal experience is a plus
Responsibilities
- Perform other duties as assigned
- Work with the RA Director to ensure that shift responsibilities are met daily
- Communicate effectively with the RA Director, other team leaders, and RA staff
- Provide day-to-day supervision, direction, and support to Residential Aide staff assigned to the shift
- Monitor staff performance during the shift, provide coaching and corrective guidance as needed, and escalate performance concerns to the Residential Aide Director
- Prepare, review, and maintain accurate shift schedules, coverage plans, and staff assignments to ensure appropriate staffing levels across assigned facilities
- Complete and participate in six-month reviews and annual performance evaluations for Residential Aide staff, including documenting performance, identifying strengths and areas for improvement, and recommending goals in coordination with program leadership
- Conduct regular check-ins with Residential Aide staff to reinforce expectations, review shift priorities, and ensure compliance with agency policies and site procedures
- Intervene in crises and provide appropriate support to Residential Aide and Social Service staff when necessary
- Ensure that regular patrols of resident floors and administrative offices are conducted
- Under the supervision of the Residential Aide Director, follow up with the Management Team when emergencies arise and ensure staff respond according to established protocols
- Assist with the onboarding, training, and mentoring of new hires and ensure staff understand job expectations, safety procedures, documentation requirements, and shift protocols
- Ensure that Toxicology, Shift, Incident, Visitor, Vendor, and Fire Drill logs are completed accurately by the end of each shift and that critical information is communicated to the next shift and appropriate staff
- Ensure that the designated shift has appropriate supplies to operate smoothly
- Assist Residential Aide Director or Program Director as needed
- Ensure shift coverage is maintained across assigned facilities, including coordinating schedules, identifying coverage gaps, and communicating staffing needs to leadership
- On call 24/7 to respond to emergencies
- Conduct staff supervision meetings, contribute to performance evaluations, and complete six-month introductory reviews for line staff in coordination with program leadership
- Assist Social Service staff as needed while ensuring Residential Aide staff maintain appropriate boundaries, confidentiality, and professionalism
- Perform other duties as needed
Benefits
- The Fortune Society is an Equal Opportunity Employer. All qualified applicants will afford equal employment opportunities without discrimination because of conviction history, race, religion/creed, color, national origin, sex, age, disability, sexual orientation, gender identity, military status, predisposing genetic characteristics, victim of domestic violence status or marital status.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
