Shift Supervisor Level 1
About The Position
The Shift Supervisor Level 1 is responsible for providing prompt and excellent customer service, greeting customers, answering questions, and explaining wash options. This role ensures customer satisfaction and timely reporting of any inquiries or issues. The supervisor must be able to perform all Car Wash Attendant duties, troubleshoot basic XPT and DRB issues, follow "DRB Protocol", and complete the "Supervisor Level DRB" training course. Additionally, they must attend Preventative Maintenance Training, complete 5 Day Preventative Maintenance Reports, arrive on time, and adhere to the dress and appearance code. Advancement to this role requires a minimum of 6 months as a Car Wash Attendant (CWA).
Requirements
- High School diploma or GED preferred.
- Excellent communication skills including active listening.
- Excellent sales and customer service skills.
- Ability to anticipate customer needs.
- Able to work weekends.
- Able to demonstrate responsibility while Site Manager is off site.
- Enforces all safety policies.
- Understands the functions of all chemical room equipment.
- Able to clean out solenoids.
- Minimum 6 months as CWA before advancement.
Nice To Haves
- Customer service and some Car Wash experience preferred.
Responsibilities
- Provides prompt excellent customer service in a courteous, friendly, and attentive manner.
- Greets customers, answers questions, and explains wash options.
- Ensures customer satisfaction and reports inquiries, incidents, and issues in a timely manner.
- Completes all Car Wash Attendant job duties.
- Troubleshoots basic XPT and DRB issues.
- Follows “DRB Protocol”.
- Completes “Supervisor Level DRB” training course.
- Attends Preventative Maintenance Training and completes 5 Day Preventative Maintenance Reports.
- Works on time and follows the dress and appearance code.
- Performs 60% Customer Interaction.
- Performs 30% Site Upkeep (Cleaning/Maintaining).
- Performs 5% Opening/Closing Procedures.
- Performs 5% Basic Troubleshooting.
- Demonstrates responsibility while Site Manager is off site.
- Enforces all safety policies.
- Understands the functions of all chemical room equipment.
- Assists Site Manager with tunnel and chemical room equipment repairs.
- Cleans out solenoids.
Benefits
- Competitive Pay plus commission Opportunities.
- Paid Vacations
- Large Stable employer
- Medical, Dental, and Vision Coverage
- 401K plan with competitive company match
- Free Employee Car Wash Membership
- Tuition Reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
