Shift Supervisor Level 1

Circle K•Phoenix, AZ

9d•Onsite

About The Position

The Shift Supervisor Level 1 position is responsible for providing prompt excellent customer service in a courteous, friendly, and attentive manner. This role involves greeting customers, answering questions, and explaining wash options. The supervisor ensures customer satisfaction and timely reporting of inquiries, incidents, and issues. They must be able to perform all Car Wash Attendant duties, troubleshoot basic XPT and DRB issues following the "DRB Protocol", and complete the "Supervisor Level DRB" training course and Preventative Maintenance Training. The position requires reporting to work on time, adhering to the dress and appearance code, and having a minimum of 6 months as a Car Wash Attendant (CWA) before advancement. The role involves 60% Customer Interaction, 30% Site Upkeep (Cleaning/Maintaining), 5% Opening/Closing Procedures, and 5% Basic Troubleshooting.

Requirements

High School diploma or GED preferred.
Excellent communication skills including active listening.
Excellent sales and customer service skills.
Ability to anticipate customer needs.
Able to work weekends.
Able to demonstrate responsibility while Site Manager is off site.
Enforces all safety policies.
Understands the functions of all chemical room equipment.
Minimum 6 months as CWA before advancement.
Ability to work with minimum direction and periodic supervision.

Nice To Haves

Customer service and some Car Wash experience preferred.

Responsibilities

Provides prompt excellent customer service in a courteous, friendly, and attentive manner.
Greets customers, answers questions, and explains wash options.
Ensures customers are satisfied and that any inquiries, incidents and issues are reported in a timely manner.
Satisfactorily completes all Car wash Attendant job duties.
Troubleshoots basic XPT and DRB issues following "DRB Protocol".
Completes "Supervisor Level DRB" training course.
Attends Preventative Maintenance Training and completes 5 Day Preventative Maintenance.
Reports to work on time and follows the dress and appearance code.
Performs Site Upkeep (Cleaning/Maintaining) for 30% of the time.
Handles Opening/Closing Procedures for 5% of the time.
Performs Basic Troubleshooting for 5% of the time.
Demonstrates responsibility while Site Manager is off site.
Enforces all safety policies.
Understands the functions of all chemical room equipment.
Assists Site Manager with tunnel and chemical room equipment repairs.
Cleans out solenoids.