Shift Supervisor - Electric Distribution Center

NiSource • Merrillville, IN

1d • Onsite

About The Position

A Leader for Electric Operations, ESSO provides leadership to a team of employees and/or contractors directly responsible for supporting emergencies on the Transmission & Distribution Electric System, performing general dispatching and system switching for operational & maintenance tasks and the installation of asset improvements. They oversee the electric service territory and are expected to ensure safe, reliable, delivery of service to customers and communities. Field Leaders serve as role models for safe work practices. They also actively manage the development and training of employees to improve individual and team performance. Field Leaders are generally on call 24 hours a day to support operational activities and electric system emergencies, as necessary.

Requirements

• High school diploma or equivalent.
• 4+ years of experience in the electric utility industry and/or background within a related utility, and skilled trades.
• Demonstrated Leadership experience
• Demonstrated knowledge and ability to quickly assess and make sound decisions in emergency situations
• Strong knowledge of on-the-job safety and compliance requirements
• Ability to motivate stakeholders with varying priorities to accomplish a common goal.
• Strong organizational and planning skills
• Ability to coach and develop employees
• Demonstrated ability to use a variety of technologies used for everyday tasks
• Knowledgeable of distribution and transmission line and substations (troubleshooting, maintenance, and operational activities)
• Understanding single line diagrams, engineering drawings, prints, and standards.
• Must possess valid State Driver’s License and clean driving record, and clean driving record.
• Valid driver’s license.

Nice To Haves

• Associate degree or bachelor's degree from an accredited institution
• additional relevant certifications such as: Project Management Professional, Certified Safety Professional, Professional Engineer Certification

Responsibilities

• Demonstrate Safety Leadership by promoting and assuring a safe working environment, as well as, helping to support the continued improvement of electric operations public safety. In addition, ensure all personnel perform safe work habits according to the NIPSCO’s Safety Manual.
• Provide leadership, direction, and performance coaching to the front-line workforce.
• Facilitate effective two-way communication, especially between front-line workers and the rest of the organization.
• Serve as a consistent and regular presence in the dispatch center providing leadership, direction, and feedback to the front-line employees.
• Actively manage the development, training, and evaluation of front-line workers to improve individual and team performance.
• Manage and enforce the terms in the Collective Bargaining Agreement (where applicable)
• Promote Operational Excellence by motivating, coaching, and developing staff to meet established objectives
• Create an environment in which front-line workers are actively involved in the spirit and steps of Continuous Improvement.
• Ensure optimal use of resources by supporting the development and driving the execution of the teams’ work plans along with proper management of Operating and Maintenance and Capital Budgets.
• Collaborate with and build strong working relationships with internal and external groups to coordinate work efforts.
• Ensures that work is completed according to company standards, regulations, processes, and procedures.
• Ensure employees effectively use tools and technology to complete their daily work.
• Cultivate and advance a diverse and inclusive environment.
• Convey a leadership image that is consistent with the organization's values, demonstrating the qualities, traits, and demeanor that commands leadership respect.
• Troubleshoot process systems, equipment failure/concerns, or inefficiencies when they occur.
• Respond to emergencies within the company’s established procedures, incident command system structure, and storm recovery structure.
• Ensures all personnel training is up to date and compliant.
• Review, write and approve a proper switching order in accordance with NIPSCOs General Orders.
• Responsible for directing their teams to meet CAIDI, SAIDI, SAIFI, ETR, and other customer commitment goals.
• Directs field damage assessment and restoration work for electric system outages.
• Provides technical support and operational data to various operating, planning, and engineering groups to assist in the planning, installation, and operation of new equipment additions to the electric system with emphasis on future operational needs, system reliability, and safe switching practices.
• Assigns equipment designations for electric line switches, new and existing lines, and addresses special operating conditions within these areas.
• Monitors current electric system operating conditions using Network Management System (NMS) and other computer data-based systems, as they become available, for abnormalities affecting or having the potential to affect safety and/or system reliability.
• Works with Dispatcher -Operators and other operating groups to resolve these issues.
• Conducts frequent communications to keep abreast of construction progress and maintains close affiliation with all field operating personnel.
• Supervise and provides guidance to Dispatcher-Operators, addressing and resolving routine and emergency substation and line switching, electric system restoration, and outage evaluation issues.
• Communicates frequently with Leadership, Planning, Engineering, Substation, Construction, Technical Service, Local Operating personnel, and customer groups to address current and future operational and construction issues.

Benefits

• NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), genetic information, citizenship status, or any protected group status as defined by law.
• Forbes magazine as one of America’s Best Large Employers

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED