Shift Supervisor/Concierge

Volunteers of American Greater New York • Bronx, NY

2d • Onsite

About The Position

The Shift Supervisor/Concierge assists clients and guests, ensuring their requests are met. They coordinate the non-clinical needs of families and guests, by greeting, managing, maintaining security, and coordinating the operations of the client care team. Victory I is a facility that provides comprehensive services and safe, anonymous housing for individuals and their children experiencing domestic violence.

Requirements

• High school degree or GED
• At least two years of relevant experience
• Fire Guard (F-02) certification upon hire
• Coordinator of Fire Safety & Alarms (F-80) certification upon hire
• CPR/First Aid certification upon hire

Nice To Haves

• Narcan certification within 90 days of hire
• Related experience with domestic violence

Responsibilities

• Supervise all front desk staff activities to ensure adherence to policy and procedures.
• Ensures proper documentation of front desk activities.
• Monitor building safety.
• Make scheduled rounds of assigned areas to safeguard clients and property.
• Oversee client participation in daily program activities.
• Provide optimal customer service.
• Arrange and transport clients to appointments, escort clients to assigned apartments, distribute linens and supplies.
• Drive agency vehicles to transport clients, if assigned.
• Accept new clients in electronic records database.
• Provide emergency response including crisis management, first aid, CPR, and fire response as needed.
• Complete Incident Reports as outlined by the Program Manual and Funder guidelines.

Benefits

• Medical Coverage
• Dental Coverage
• Vision Coverage
• Prescription Coverage
• Life Insurance
• Retirement Plan
• Tuition Reimbursement
• Paid Time Off
• Paid Birthday Holiday

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED