Shift Supervisors Concessions

Omaha's Henry Doorly Zoo and Aquarium•Omaha, NE

1d•Onsite

About The Position

Omaha's Henry Doorly Zoo & Aquarium is seeking a guest-first, hospitality-driven Shift Supervisor to lead concession teams and help ensure concession areas operate efficiently while providing an exceptional guest experience. The role supports frontline staff, anticipates guest needs during high-volume service, resolves concerns, models positive hospitality behaviors, and helps maintain service standards that reflect the Zoo’s commitment to memorable family experiences. The Shift Supervisor works closely with Concession Supervisors and the Assistant Manager of the Concessions Department to uphold service quality, teamwork, and operational excellence. This is a regular, ongoing part-time position with a flexible, varied schedule averaging up to 24 hours per week annually, subject to operational needs and individual performance. The position requires availability five days a week. During summer, the posting requires availability for up to 32–40 hours each week; during the off season, it requires a minimum of 24 hours per week. Weekend and holiday availability, as well as occasional evening availability, is required. Pay is $16.83 per hour.

Requirements

Must be at least 18 years of age.
Must pass a drug screening and background check.
Must attend and pass the State of Nebraska Health Department food-handling course offered at the Zoo.
Must have a high school diploma or GED.
Must possess good math and calculator skills.
Must be able to work well with other people and present a positive image and attitude.
Must be able to work well with guests in a way that reflects positively on the Zoo.
Must be able to work with employees across a wide range of ages and experiences.
Must be detail-oriented and have strong interpersonal skills.
Must be able to communicate clearly.
Must possess an active Food Handler Permit registered with the Douglas County Health Department at hire, or complete training and obtain a certificate within 30 days of employment. Failure to obtain certification within the specified timeframe will result in termination.
Must be available to work up to 32–40 hours each week during the summer season, including weekends and holidays.
During the off season, must be available for a minimum of 24 hours per week, including weekends, holidays, and some evenings.
Must be able to lift up to 35 pounds.
Must wear closed-toe shoes.

Nice To Haves

Prior supervisory experience is helpful.

Responsibilities

Oversee and assist with duties assigned to the building or concession stand.
Prepare cash in registers and buildings for opening each day.
Ensure employees wear the approved Zoo uniform, with shirts tucked in and name badges visible.
Supervise building crews performing cleaning, cooking, break coverage, employee scheduling, inventory, closing, and stocking tasks.
Ensure staff understand and follow proper food handling and portioning practices.
Provide ongoing on-the-job training and retraining for staff.
Accurately prepare daily paperwork and submit it in the designated folder at the end of the night, along with the stand keys, to the supervisor checking the stand.
Ensure first-class customer service is provided at all times.
Clearly communicate problems, ideas, and situations to the Assistant Manager and/or Concession Supervisors.
Ensure proper cash-handling procedures are followed.
Uphold and adhere to all Zoo policies and procedures.
Perform other duties as assigned.