3rd Shift - Shift Production Supervisor

CTDI•Jeffersonville, IN

6d•Onsite

About The Position

The Shift Production Supervisor coordinates and assigns production workers’ activities, ensures production targets and quality standards are met, and helps drive P&L results. The role supervises production operations in assigned areas or during assigned shifts. The specified schedule is 3rd shift, 10:00 PM–6:30 AM, Sunday through Thursday, in a warehouse environment. The supervisor oversees production workers operating machinery, assembling items, performing quality checks, or packaging products for shipment. They support daily performance and customer expectations through workflow coordination, reporting, employee support, and adherence to safety and company standards. The position also supports labor planning, scheduling, forecasting, and analysis, and performs other duties as assigned based on business needs. CTDI describes itself as an engineering, repair, and logistics company serving major wireless telecommunications, high-speed internet, and cable providers. It reports more than 11,000 U.S. employees across over 60 U.S. operations and more than 20,000 employees worldwide.

Requirements

At least 1 year of leadership experience.
Strong problem-solving and decision-making skills, focused on results and continuous improvement.
Detail-oriented and organized, with the ability to prioritize tasks and manage multiple projects simultaneously.
Leadership and interpersonal abilities, with effective verbal and written communication skills.
Ability to engage professionally with customers.
Proficiency in Microsoft Office and general computer use.
Must be authorized to work in the United States.
Must be at least 18 years of age.

Nice To Haves

Materials or distribution environment experience.
Experience in high-volume distribution, manufacturing, technical service (such as testing and repair), or forward logistics operations.
Experience supervising temporary staff.
Experience working with UKG.
General knowledge of OSHA standards.
Associate degree or equivalent work experience.

Responsibilities

Supervise workers operating production machinery, assembling items, performing quality checks, or packaging products for shipment.
Assign daily tasks, support production problem-solving, and identify opportunities to improve operations.
Help the team meet or exceed daily KPIs through accurate reporting aligned with customer expectations.
Communicate during shift transition meetings so the next shift is prepared.
Provide first-level support for escalated issues during the shift.
Monitor departmental performance metrics to maintain consistent production quality.
Communicate with management and customers to help meet SLAs and resolve issues promptly.
Address employee concerns and assist HR and managers with disciplinary actions for direct labor team members.
Review employee timecards for accuracy and timely completion, correct errors, and resolve discrepancies in accordance with company policies.
Escalate attendance, conduct, and performance issues involving temporary labor through appropriate channels.
Foster open communication, mutual respect, and team collaboration.
Assist with P&L forecasting and analysis, labor planning, and scheduling.
Prepare and deliver daily performance feedback and reporting as required.
Coordinate workflow and ensure supplies and materials are available to meet demand.
Train, motivate, and support employees on company procedures, development opportunities, and departmental processes.
Ensure compliance with health and safety regulations, company policies, and industry standards.
Perform other duties as assigned based on the needs of the business the warehouse supports.