Shift Operations Manager

FFE Transportation Services • Rocky Mount, NC

13d • Onsite

About The Position

Frozen Food Express is looking for a Shift Operations Manager for our Lemont, IL location. This role is responsible for the proper execution of dock operations for the assigned shift, ensuring that productivity levels are met and that customer freight is handled timely, efficiently, and claims free in the most economical fashion. The Shift Operations Manager will directly supervise assigned dockworkers and yard employees, including adherence to company policy, performance counseling and reviews, and administering disciplinary action. They will also train new Dockworkers and Yard Hostlers, use discretion to plan staffing and assign work, inspect and manage material handling equipment, direct clerical staff on document preparation, conduct daily safety meetings and yard inventory, and monitor warehouse temperature, cleanliness, and equipment functionality. Other duties may be assigned by a Supervisor.

Requirements

• HS Diploma or Equivalent
• 3+ year of LTL Transportation/Dock Experience
• 5+ years of Management/Supervisor Experience (required)
• Basic Computer Skills, Microsoft Office, Excel, Word, etc.
• Strong Customer Service Skills
• Possess excellent verbal and written communication and listening skills
• Ability to solve problems where work is defined with established instructions and processes
• Ability to work under close detailed instruction
• Must be able to comply with all company policies, rules, procedures and Code of Conduct
• Must be able to interact well with others
• Must be able to work independently, or in a team setting.
• Must be capable of working under tight time constraints in a high volume environment with multiple priorities
• Ability to operate warehouse equipment

Nice To Haves

• AS400 experience is preferred, but not required

Responsibilities

• Responsible for the proper execution of the dock operations for the assigned shift, ensuring that productivity levels are met and that our customer’s freight is handled timely, efficiently, and claims free in the most economical fashion.
• Directly supervise assigned dockworkers and yard employees to include adherence to company policy, performance counseling and reviews up to and including administering disciplinary action and recommendations for promotion, transfer or termination.
• Train new Dockworkers and Yard Hostlers.
• Use discretion to plan staffing for shift and assign work based upon work load/projected arrival times and make adjustments to loads as needed or required.
• Inspect and manage all material handling equipment.
• Direct clerical staff on document preparation.
• Conduct daily, pre-shift safety communication meetings.
• Conduct daily yard inventory to include trailer, seal, and temperature checks.
• Unloading, storing, staging, checking, tagging, handling, and loading of freight between the warehouse and inbound and outbound trailers.
• Monitor temperature environment of the warehouse, the cleanliness of dock and warehouse, proper functionality of doors, dock plates and material handling equipment.
• Other duties as assigned by Supervisor.

Benefits

• Multiple medical plans, including: Prescription coverage, Online Virtual Medical Visits, 24 Hour Nurse Support, Wellness Initiatives to encourage healthy living, Preventative Care Services
• Dental and Vision plans
• Flexible Spending Account
• $25k Basic Life insurance provided at no cost to employee
• Disability and additional Life insurance plans available
• 401(k) Retirement Plan
• Vacation and Sick time

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED