Shift Mgr Housekeeping

Viejas Casino & Resort•Alpine, CA

1d•Onsite

About The Position

Supervises and coordinates activities of team members engaged in cleaning and maintaining the hotel premises and surrounding grounds. Schedules and coordinates work assignments, breaks, and days off. Trains team members on job performance, department and casino standard practices. Ensures that all team members are trained in all departmental procedures, rules, regulations and standards. Provides coaching, monitoring and discipline of team members when property and rooms cleanliness are not up to par. Ensures that the team members are completing tasks in a safe manner and in compliance with all applicable safety regulations and/or standards. Performs daily inspection of guest rooms, linen closets, stairwells, pool, elevators, fitness center, and other hotel areas to ensure standards are maintained. Maintains required records, gathers statistics and prepares reports as required. Provides assistance to other job classifications as needed. Cleans rooms, pool, and fitness center when short staffed. Responds to emails, voicemails, radio and/or Spectra Link calls and ensures all requests of labor or material are accomplished in a timely manner. Monitors and handles guest complaints while ensuring guest satisfaction. Promotes and maintains the highest level of guest service. Ensures staff is aware of marketing promotions, and changes related to the hotel policies and procedures. Performs other duties as assigned. Provides direct supervision to Housekeeping Supervisor, Guest Room Attendant, and House Persons. Acts as advisor to unit or sub-units and may become actively involved, as required, to meet schedules and resolve problems.

Requirements

High school diploma or general education degree (GED).
Valid California driver’s license.
2 to 5 years related experience and/or training
Supervisory/leadership experience required.
Excellent verbal, written, and interpersonal communication skills.
Excellent guest service and hospitality skills.
Detail-oriented, organized, self-motivated, and values teamwork.
Knowledge of Microsoft Word and Excel.
Able to learn Property Management System (PMS).
Ability to resolve problems efficiently and effectively.
Ability to work with diverse personalities and environment.
Ability to multi-task and work in a fast-paced, deadline-oriented environment.
Must be able to work a flexible schedule according to business needs, including evenings, weekends, and holidays.

Nice To Haves

Associate’s degree preferred.

Responsibilities

Supervises and coordinates activities of team members engaged in cleaning and maintaining the hotel premises and surrounding grounds.
Schedules and coordinates work assignments, breaks, and days off.
Trains team members on job performance, department and casino standard practices.
Ensures that all team members are trained in all departmental procedures, rules, regulations and standards.
Provides coaching, monitoring and discipline of team members when property and rooms cleanliness are not up to par.
Ensures that the team members are completing tasks in a safe manner and in compliance with all applicable safety regulations and/or standards.
Performs daily inspection of guest rooms, linen closets, stairwells, pool, elevators, fitness center, and other hotel areas to ensure standards are maintained.
Maintains required records, gathers statistics and prepares reports as required.
Provides assistance to other job classifications as needed.
Cleans rooms, pool, and fitness center when short staffed.
Responds to emails, voicemails, radio and/or Spectra Link calls and ensures all requests of labor or material are accomplished in a timely manner.
Monitors and handles guest complaints while ensuring guest satisfaction.
Promotes and maintains the highest level of guest service.
Ensures staff is aware of marketing promotions, and changes related to the hotel policies and procedures.
Performs other duties as assigned.
Provides direct supervision to Housekeeping Supervisor, Guest Room Attendant, and House Persons.
Acts as advisor to unit or sub-units and may become actively involved, as required, to meet schedules and resolve problems.

Benefits

Retirement 401(k) with company match
Medical, Dental, Vision Benefits (80% paid by Viejas)
Paid Time Off (3 weeks of PTO plus Holidays, start earning from day one!)
Accident, Critical Illness & Disability Insurance Available
Employee Assistance Program
Bonus Eligibility for all Team Members
$5,000 tuition reimbursement per calendar year (Annually, no limit during duration of employment)
Unlimited Chiropractor Benefit with $10 co-pay
Gym Membership Reimbursement
Viejas Pit Stop Fuel Discount