Shift Manager, Pub

Anheuser-Busch • Roseland, VA

8d

About The Position

The Shift Manager provides hands-on leadership for daily pub operations, with a primary focus on people and guest experience, operational excellence, and business accountability. The role leads from the floor, supports team development, drives consistent execution of service and operational standards, and helps position each shift for success.

The Shift Manager supports a positive guest and team experience, trains and coaches servers, communicates daily priorities, helps onboard new hires, and contributes to private events and pub programming. The role also supports front-of-house ordering, procedures, audits, inventory, scheduling, signage, facilities readiness, and operational systems.

The position handles assigned operational tracking, Brinks ordering and deposit preparation, timekeeping and job-code audits, alcohol receipt documentation, and other administrative responsibilities. It maintains accountability for company assets, inventory, cash handling, and operational resources while following company policies, safety expectations, responsible alcohol service requirements, and operational standards.

Requirements

• High school diploma or equivalent.
• At least 3 years of experience in restaurants, brewpubs, bars, hospitality, or a similar service environment.
• At least 1 year of management experience in restaurants, brewpubs, bars, hospitality, or a similar service environment.
• Ability to lead, coach, and provide direction to employees in a fast-paced environment.
• Strong communication, organization, and problem-solving skills.
• Ability to balance guest, employee, and business needs while maintaining operational standards.
• Comfort working with point-of-sale, scheduling, timekeeping, and other operational systems.
• Ability to work a flexible schedule, including evenings, weekends, holidays, and special events.
• Must meet applicable requirements for responsible alcohol service.

Responsibilities

• Lead by example and provide visible, hands-on leadership throughout each shift.
• Support a positive, welcoming, and consistent experience for guests and team members.
• Lead server training and reinforce service expectations through ongoing coaching and development.
• Support pre-shift and post-shift communication about daily priorities and expectations.
• Support new-hire onboarding and help new team members integrate into daily operations.
• Contribute to the execution of private events, signature events, and pub programming.
• Foster teamwork, professionalism, accountability, and effective communication across the team.
• Oversee front-of-house ordering, including placing, receiving, and verifying orders.
• Support efficient and consistent execution of standard operating procedures.
• Complete facilities audits and communicate identified operational or facility needs.
• Support month-end inventory processes and maintain accurate inventory practices.
• Contribute to front-of-house scheduling and operational coverage.
• Support property signage and readiness of guest-facing areas.
• Help ensure operational and IT systems function properly and communicate identified issues.
• Maintain clean, organized, stocked, and service-ready areas throughout the shift.
• Complete assigned operational tracking and review responsibilities.
• Manage assigned Brinks ordering and deposit preparation responsibilities.
• Support nightly timekeeping and job-code audits to promote accurate employee records.
• Support alcohol receipt documentation and assigned administrative responsibilities.
• Maintain accountability for company assets, inventory, cash-handling practices, and operational resources.
• Follow company policies, safety expectations, responsible alcohol service requirements, and operational standards.
• Identify and communicate employee, guest, facility, financial, or operational concerns to the appropriate leader.
• Demonstrate ownership, sound judgment, professionalism, and confidentiality in daily operations.

Benefits

• Health benefits, including medical, dental, vision, wellness, and tax-advantaged savings and spending accounts.
• Life insurance and disability income protection.
• Parental leave and FMLA policies.
• 401(k) retirement savings options with a company matching contribution.
• Free beer.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED