Shift Manager (03025) - 220 Park St

Domino's Franchise•Rockland, ME

14h

About The Position

Domino’s Pizza is hiring Shift Managers as the first step in its Management Program. Shift Managers are responsible for everything that happens during their shift, including opening or closing the store and ensuring it operates at a high level. Duties include controlling costs, inventory and cash; maintaining customer relations; following and enforcing company policies and procedures; completing paperwork; managing food and schedules; maintaining store standards and cleanliness; supporting marketing and profitability; and providing excellent customer service. The role also performs general store-team duties, such as receiving and processing telephone orders, handling customer information responsibly, executing credit transactions, preparing products and ingredients, operating and cleaning equipment, stocking supplies, taking inventory, and completing assigned workstation and closing tasks. Team members are expected to support one another and contribute to a positive, energetic team environment. On-the-job orientation and training are provided. The position may include delivery duties, for which a valid driver’s license and access to an insured vehicle are required. Work involves standing and walking for much of the shift, handling supplies and products, and using equipment such as ovens and pizza tools. Conditions may include temperature changes, hot surfaces, food odors, cornmeal dust, cramped cooler spaces, sharp edges, moving mechanical parts, and adverse weather during outside tasks or deliveries. Physical tasks include lifting and carrying supplies, reaching, bending, crouching, pushing trays, and occasionally climbing stairs or ladders. Delivery duties may involve carrying products and navigating stairs and other delivery locations.

Requirements

Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, written, and telephone communication skills to take and process orders.
Ability to enter orders using a computer keyboard or touchscreen.
Motor coordination and eye-hand coordination to make precise movements rapidly and accurately.
Ability to comprehend and give correct written instructions and communicate with customers and coworkers in person and by phone.
Ability to memorize recipes and portion amounts and/or follow detailed job aids.
Ability to direct activities, perform repetitive tasks, work independently and with others, work under stress, meet quality standards, deal with people, analyze and compile data, and make judgments and decisions.
For delivery duties: valid driver’s license with a safe driving record meeting company standards and access to an insured vehicle that can be used for delivery.
Ability to perform the physical tasks described, including standing, walking, lifting, carrying, reaching, bending, and occasional climbing.

Responsibilities

Take responsibility for all operations during the assigned shift, including opening or closing the store.
Manage cost controls, inventory control, cash control, and customer relations.
Set an example for crew members and follow and enforce company policies and procedures.
Complete paperwork and manage food, schedules, store image, standards, attendance, cleanliness, marketing, and profitability.
Receive and process telephone orders and handle customer information responsibly.
Execute credit transactions and provide professional customer service in person and by phone.
Work as part of a team, support other workstations, arrive on time, and complete closing duties, including cleaning.
Operate equipment and clean equipment and the facility daily.
Prepare ingredients and products, make quality products, take orders, and perform assigned workstation duties.
Stock ingredients and supplies from delivery areas into storage, work areas, and walk-in coolers.
Take inventory and complete associated paperwork.
If assigned delivery duties, deliver pizzas and other products within the designated area and deliver flyers or door hangers.
Perform other assigned duties.