Shift Manager - Lunch/Afternoon Shift

Wendy's•Locust Grove, GA

About The Position

The Shift Manager is the restaurant’s first management-level role and is responsible for opening and closing duties and helping execute daily operations. The role supports overall restaurant effectiveness, quality, and customer service. Other managerial or supervisory responsibilities may be assigned as needed, including serving as the Ops Leader.

Requirements

High school diploma or GED.
Must be at least 18 years of age.
At least 6 months of restaurant, retail, customer-service-focused, or equivalent experience.
Available for full-time work and closing shifts.
Ability to multitask while maintaining composure, give and take direction, work well in a team environment, and maintain a strong service focus.
Professionalism, composure, and discretion when expediting or resolving customer concerns and issues.
Ability to work, concentrate, and perform duties accurately in a fast-paced environment that may involve noise, hot or cold temperatures, or other elements.
Ability to stand for prolonged periods.
Ability to use a headset.
Ability to frequently lift and carry up to 50 pounds at times, and reach, push, pull, bend, kneel, and stoop.
Ability to report to work promptly and regularly and work all day parts and days of the week.
Ability to transfer between locations and travel to other restaurants or the Area office as business needs dictate.
Must have or be willing to obtain ServSafe certification by the end of training.

Responsibilities

Train, monitor, and reinforce food safety procedures with crew members.
Act as Cash Manager as needed, including setting up cash registers at opening and verifying cash at closing.
Conduct walk-throughs to ensure the restaurant is ready to open, close, or handle a rush.
Work with the Restaurant Management team to train, develop, and communicate with crew members and Team Trainers through team huddles, manager meetings, and other methods.
Supervise crew members and Team Trainers in a way that maximizes retention.
Supervise, coordinate, and delegate operational tasks and ensure compliance with Company policies and procedures to delight every customer.
Work with the Restaurant Management team to meet quality, production, and service standards and maintain a safe, efficient, and professional environment for customers and employees.
Help carry out shift-specific procedures according to DOP.
Assist the Restaurant Management team in maintaining appropriate crew scheduling and coverage to meet or exceed customer service standards.
Follow up on and help resolve VOC issues as needed.
Onboard new hires in Workday.
Perform other managerial or supervisory responsibilities as assigned, including serving as the Ops Leader.