Shift Manager - Lunch/Afternoon Shift

Wendy's•Morrow, GA

About The Position

The Shift Manager is the restaurant’s first management-level role and is responsible for opening and closing duties and assisting with daily operations. The role supports overall restaurant effectiveness, quality, and customer service. Additional managerial or supervisory responsibilities may be assigned as needed, including serving as the Ops Leader.

Requirements

High school diploma or GED.
Must be at least 18 years old.
At least 6 months of restaurant, retail, customer-service-focused, or equivalent experience.
Available to work full time and closing shifts.
Ability to multitask while maintaining composure, give and take direction, work well in a team environment, and maintain a strong service focus.
Professionalism, composure, and discretion when expediting or resolving customer concerns and issues.
Ability to work, concentrate, and perform duties accurately in a fast-paced environment that may involve noise, hot or cold temperatures, or other elements.
Must be able to stand for prolonged periods.
Must use a headset.
Ability to frequently lift and carry items, at times up to 50 pounds, and to reach, push, pull, bend, kneel, and stoop.
Must report to work promptly and regularly and be available to work all day parts and days of the week.
May be required to transfer between locations and must be able to travel to other restaurants or the Area office as business needs dictate.
Must have or be willing to obtain ServSafe certification by the end of training.

Responsibilities

Train, monitor, and reinforce food safety procedures for crew members.
Act as Cash Manager as needed, including setting up cash registers at opening and verifying cash at closing.
Conduct walk-throughs to ensure the restaurant is ready to open, close, or handle a rush.
Work with the Restaurant Management team to train, develop, and communicate with crew members and Team Trainers through team huddles, manager meetings, and other means.
Supervise crew members and Team Trainers in a way that maximizes retention.
Supervise, coordinate, and delegate operational tasks and ensure compliance with company policies and procedures to delight every customer.
Work with the Restaurant Management team to meet quality, production, and service standards and maintain a safe, efficient, and professional environment for customers and employees.
Help execute shift-specific procedures according to DOP.
Assist the Restaurant Management team in maintaining appropriate crew schedules and coverage to meet or exceed customer service standards.
Follow up on and ensure resolution of VOC issues as needed.
Onboard new hires in Workday.