Shift Manager - Burger King Cortez
About The Position
The Shift Manager (SM) is the shift leader of the restaurant, focused on delivering sales and profit results through profitability, guest service, people, and operations. The SM supports the Restaurant General Manager (RGM) and Assistant Manager (AM) in managing restaurant operations during assigned shifts and directly manages a shift of Team Members. The role operates under the direction of the RGM and drives key performance outcomes related to sales, profitability, guest service, and people. The Shift Manager follows cash-control and security procedures, maintains inventory through daily and weekly inspections, and receives inventory truck orders. They motivate and direct Team Members to exceed guest expectations through accurate, fast, and friendly service in clean surroundings. They coach and provide feedback to Team Members, implement shift plans, support efficient product preparation and sales, review restaurant results, and ensure operational and brand standards are upheld.
Requirements
- Must be at least 18 years of age.
- High school diploma or GED required.
- 1–2 years of previous quick-service restaurant experience.
- Demonstrated understanding of guest-service principles.
- Available to work evenings, weekends, and holidays.
- Ability to work long and/or irregular shifts as needed for proper restaurant functioning.
Nice To Haves
- Two years of college preferred.
Responsibilities
- Follow cash-control and security procedures, including safe counting and cash drawers.
- Maintain inventory by performing daily and weekly inventory inspections.
- Receive inventory truck orders.
- Motivate and direct Team Members to exceed guest expectations with accurate, fast, and friendly service in clean surroundings.
- Provide coaching and feedback to Team Members to build team capabilities and improve restaurant performance.
- Set an example by working hard to implement shift plans and drive operational results.
- Direct efficient and accurate preparation and sale of products for prompt delivery within established speed-of-service guidelines.
- Motivate Team Members at each workstation during the shift.
- Review restaurant results to identify successes and areas for improvement.
- Ensure the restaurant upholds operational and brand standards.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
