Shift Manager-Latta-Closing Shift-W574

HAZA Foods | Wendy's•City of Rochester, NY

4d•$17 - $19•Onsite

About The Position

As leaders and role models, our managers set the tone for the fun, family environment in our restaurants. Our managers enjoy a stable environment and flexible schedules that give them the quality of life they deserve. This position offers great incentives, benefits, and opportunities for advancement. As a Restaurant Shift Manager, you will oversee the operations during your designated shift, ensuring the efficient and smooth functioning of the restaurant for the closing shift until 4:00 AM. You will lead a team of restaurant crew members, maintain high standards of food quality, cleanliness, and customer service, and uphold company policies and procedures.

Requirements

Proven experience in a supervisory or managerial role within the restaurant industry, with a strong understanding of restaurant operations.
Excellent leadership and interpersonal skills, with the ability to motivate and inspire team members.
Knowledge of food safety regulations and best practices in food handling.
Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple responsibilities.
Flexibility to work various shifts, including evenings, weekends, and holidays as required.
Must be willing and able to stand and move for most - if not all - of your shift.
Must be willing and able to use restaurant equipment such as a headset, register or grill.
Must have or be willing to obtain SERV Safe certification by end of training.
Must be willing and able to secure reliable transportation to travel to your home store and other locations (restaurants, area office, etc.) occasionally for training and other tasks.
Must be eligible to work in this country and pass a background investigation.

Nice To Haves

College degree in Hospitality Management or related field (preferred).
Certification in food safety (e.g., ServSafe) is advantageous.

Responsibilities

Supervise and coordinate the activities of restaurant crew members during your shift.
Delegate tasks effectively and ensure team members understand their responsibilities.
Provide coaching, training, and performance feedback to team members to foster a positive and productive work environment.
Ensure outstanding customer service by greeting customers, resolving complaints, and ensuring all customer inquiries are handled promptly and professionally.
Monitor service quality and address any issues or concerns raised by customers to maintain high levels of customer satisfaction.
Oversee the opening and closing procedures of the restaurant, including cash handling and reconciliation.
Ensure adherence to food safety and sanitation standards, including proper storage, handling, and preparation of food.
Monitor inventory levels and order supplies as needed to meet operational demands.
Create and maintain shift schedules to ensure adequate staffing levels to meet customer service and operational needs.
Coordinate with the restaurant manager or assistant manager to address staffing gaps and schedule adjustments.
Train new hires on restaurant policies, procedures, and job responsibilities.
Conduct ongoing training sessions to develop team members' skills in customer service, food preparation, and safety protocols.
Monitor sales performance and expenses during your shift to achieve financial targets and control costs.
Implement strategies to maximize profitability and optimize operational efficiency.
Communicate effectively with the restaurant management team, including managers, supervisors, and other shift managers, to ensure alignment on operational goals and priorities.
Collaborate with kitchen staff, servers, and support personnel to coordinate operations and deliver seamless service to customers.
Support the management team achieve our employee, customer, sales, and operational goals.
Follow brand standards and guidelines to prepare great food, serve our customers and maintain a clean restaurant that you're proud to work in.