Shift Manager | Earn Up to $20/hr.
About The Position
As a Shift Lead at Taco Bell, you lead shifts and guide the team in meeting the company’s standards. You resolve customer concerns, help ensure guests are satisfied, coach and train Team Members, and partner with the management team on business initiatives. The role involves working in a fast-paced environment and taking ownership of shift operations and results. You help maintain customer satisfaction, food safety, order quality and accuracy, and the cleanliness and appearance of the restaurant and team. You also support the General Manager with staff performance, candidate screening, cash and security controls, inventory, labor, facility maintenance, and health and safety standards. The posting lists a base pay range of $13.00 to $23.00 per hour, depending on location, experience, and qualifications; team members may also qualify for shift incentives, discounts, and other benefits under company policies.
Requirements
- One year of restaurant or retail experience.
- Adhere to cash, security, inventory, and labor policies.
- Be at least 18 years of age.
- Have dependable and reliable transportation.
- Have excellent communication, management or leadership, and organizational skills.
- Have the physical dexterity to move up to 45 pounds from one area to another.
- Maintain attendance and punctuality.
- Operate a cash register as needed and make change for other cashiers.
- Have basic math skills.
- Maintain customer satisfaction and follow health and safety standards.
- Promote Taco Bell's culture and values.
- Provide constructive feedback to Team Members.
- Execute shift duties accurately and efficiently.
- Promote equity, inclusion, and belonging.
- Help ensure teammates and customers have a positive experience.
Nice To Haves
- Three months of shift lead experience is preferred.
Responsibilities
- Execute the MIC (Manager in Charge) Success Routine and prioritize customer needs to ensure consistent customer satisfaction.
- Oversee Team Members' completion of Shift Excellence tasks and maintain clean, neat appearances.
- Ensure food safety, quality, and order accuracy.
- Resolve customer complaints promptly and maintain positive customer relations.
- Provide the General Manager with regular feedback on Team Member performance.
- Give Team Members ongoing constructive and positive feedback.
- Participate in training Team Members.
- Handle conflicts constructively and work with the General Manager to resolve them.
- Assist the General Manager in screening Team Member candidates.
- Support Profit & Loss management by following cash control and security procedures, maintaining inventory, and managing labor.
- Oversee proper product preparation, rotation, portioning, cooking, and holding times.
- Assist the General Manager with facility maintenance and ensure health and safety standards are followed.
Benefits
- Competitive pay
- Shift incentives, discounts, and other benefits may be available under company policies.
- Free bachelor's degree and scholarship programs
- Free meals
- Flexible schedules, including day, evening, and late night
- Vacation pay and additional paid time off
- Medical benefits
- 401(k) retirement plan
- Health and wellness programs
- Discounts on mortgages, vehicles, cell phones, gym memberships, and more
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
