Shift Manager

Pollo Campero • Houston, TX

8h

About The Position

The Shift Manager is an important member of the restaurant leadership team, responsible for training, developing, and leading the crew. The role helps the restaurant deliver flavorful chicken and coordinate smooth end-to-end operations to provide an exceptional customer experience. The Shift Manager also assists the General Manager and supports restaurant operations, staffing, inventory, labor, and controllable costs.

Requirements

• High school diploma or equivalent.
• At least 1 year of experience in similar roles or in customer experience.
• Demonstrated leadership potential through active support of team dynamics.
• Commitment to guest satisfaction and a guest-first mindset.
• Ability to work with computers.
• Must follow company Personal Care and Hygiene policies.
• Ability to lift and push 50 pounds.
• Ability to stand for long periods.
• Flexibility to work nights, weekends, and holidays.
• Must be at least 18 years old.
• Excellent interpersonal communication skills.
• Sense of urgency and attention to detail.

Nice To Haves

• Food Handler’s Card or ServSafe Certification.
• Fluency in English and Spanish.

Responsibilities

• Plan duties and responsibilities for each shift.
• Verify compliance with procedures and protocols.
• Address and resolve problems as they arise in restaurant operations.
• Assist the General Manager.
• Coach and lead the team without supervision.
• Participate in employees’ operational and technical training.
• Maintain a positive, energetic atmosphere of teamwork.
• Verify customer satisfaction and handle customer complaints.
• Apply a continuous-improvement mindset to processes and procedures.
• Open and close the restaurant.
• Assist with inventory logging.
• Assist with staffing needs.
• Assist with controllables and labor.
• Maintain sanitation, health, cleanliness, and safety standards for food preparation areas, cooking services, dishes, and utensils.
• Follow all safety rules, policies, and procedures.
• Model a friendly, welcoming, customer-oriented attitude and anticipate and prevent problems proactively.
• Help where most needed in the restaurant.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED