Shift Manager (03021) - 42 Elm St

Domino's Franchise•Waterville, ME

2d•Onsite

About The Position

Domino’s Pizza is hiring Shift Managers as the first step in its Management Program. Shift Managers are responsible for everything that happens during their shift, including opening or closing the store and ensuring it operates at a high level. The role includes controlling costs, inventory and cash; managing food and paperwork; maintaining store standards and cleanliness; and providing excellent customer service. Managers are expected to set an example, follow all policies and procedures, and expect the same from their crew. The position also includes receiving and processing orders by phone and in person, handling confidential customer information responsibly, executing credit transactions, preparing products and ingredients, stocking supplies, taking inventory, and completing paperwork. Team members operate and clean equipment, support other workstations, complete closing duties, and contribute to a positive, energetic team environment. On-the-job orientation and training are provided. The role offers a path to advancement from Shift Manager to Assistant Manager, General Manager, franchise owner, or corporate operations. Work involves standing for most tasks and frequent walking, reaching, and hand use. Duties may include lifting deliveries weighing up to 50 pounds, carrying supplies and food, pushing or pulling trays, bending, crouching, and occasional stair or ladder use. The work environment can include temperatures from 36 degrees in the cooler to 90 degrees or higher in some areas, hot oven surfaces, sharp edges, moving mechanical parts, food odors, cornmeal dust, cramped cooler quarters, and changing weather conditions during outdoor tasks. Delivery-related duties may involve driving and navigating stairs or other delivery locations.

Requirements

Ability to add, subtract, multiply, and divide accurately and quickly; a calculator may be used.
Ability to make correct monetary change.
Verbal, written, and telephone skills to take and process orders.
Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and coworkers to process orders by phone and in person.
Motor coordination and eye-hand coordination to make precise movements rapidly and accurately.
Ability to enter orders using a computer keyboard or touchscreen.
Ability to memorize recipes and portion amounts and/or follow detailed job aids.
Ability to direct activities, perform repetitive tasks, work independently and with others, work under stress, meet quality-control standards, deal with people, analyze and compile data, and make judgments and decisions.
For delivery duties: valid driver's license with a safe driving record meeting company standards and access to an insured vehicle that can be used for delivery.
Ability to meet the physical demands described, including standing, lifting, carrying, pushing or pulling, bending, reaching, and occasional climbing or stair navigation.

Responsibilities

Take responsibility for all activity during the shift, including opening or closing the store.
Manage cost controls, inventory, cash, food, paperwork, scheduling, profitability, marketing, and store cleanliness.
Set an example by following all company policies and procedures and expecting the same from crew members.
Maintain a professional image and adhere to operating and quality standards.
Provide positive, professional customer service in person and by phone.
Receive and process telephone orders and enter orders using a computer keyboard or touchscreen.
Handle sensitive and confidential customer information responsibly and execute credit transactions.
Prepare ingredients and products, make quality products, and perform assigned workstation duties.
Stock ingredients and supplies from delivery areas to storage, work areas, and the walk-in cooler.
Take inventory and complete associated paperwork.
Operate and clean equipment and the facility; complete closing duties, including cleaning.
Work as part of a team, arrive on time, support other workstations, and contribute to an atmosphere of teamwork, energy, and fun.
Deliver pizzas within the designated delivery area, deliver product to customers, and distribute flyers and door hangers when assigned.
Meet attendance and punctuality expectations and have transportation to and from work.