Shift Manager

AES Restaurants•Sikeston, MO

10d

About The Position

As a Shift Manager at AES Restaurant Group, LLC, you oversee restaurant operations and direct team members during assigned shifts to ensure outstanding service and guest satisfaction. You have full accountability for restaurant operations during shifts when management is not present. Working with the General Manager and Assistant Manager, you help achieve goals related to restaurant operations, guest satisfaction, customer service, speed of service, quality control, and workplace safety. You use restaurant systems and tools, including the Systems Board and RTI Task Lists, and follow government regulations, employment law, food safety requirements, operations policies, and accounting controls. AES describes itself as a goal-oriented company where employees can develop their skills. The company is an Equal Opportunity employer, will endeavor to provide reasonable accommodations to qualified applicants with disabilities in accordance with applicable law, and participates in E-Verify.

Requirements

Have a reliable vehicle and a valid driver’s license.
Be ServSafe certified or capable of obtaining certification.
Be able to work in warm and cold temperatures.
Be able to stand for 8–10 hours.
Be able to lift up to 50 pounds.
Be able to climb ladders for general maintenance.
Be able to bend, squat, twist, pull, and reach.
Communicate with and treat others respectfully.
Demonstrate coaching and development skills, emotional resilience, patience, and leadership.
Work in a fast-paced environment and think on your feet.
Hold yourself to high standards of integrity and customer satisfaction.
Have skills in P&L management, operations management, restaurant management, and managing food and labor costs.

Responsibilities

Ensure team members provide outstanding service and satisfy guests.
Assist management with training and coaching team members.
Use AES systems to run the restaurant across shifts.
Implement restaurant controls, especially for cash and inventory.
Set and meet restaurant goals for service, operations, and financial results.
Work with the General Manager and Assistant Manager toward high performance in restaurant operations, guest satisfaction, customer service, speed of service, quality control, and workplace safety.
Use systems and tools, including the Systems Board and RTI Task Lists.
Follow government regulations, employment law, food safety requirements, and operations policies, and implement accounting controls.
Oversee restaurant operations and direct team members during assigned shifts, with accountability when management is not present.