Shift Manager - Table Games

Bally's Chicago•Kingsbury, NV

1d•Onsite

About The Position

The Shift Manager - Table Games is responsible for supervising staff and the overall daily management of a designated shift in the Table Games department. This role provides oversight for all games, game protection, and overall Table Games operations during their shift. The Shift Manager supports, administers, and manages operational goals, monitoring achievements of performance and profit objectives. They are also responsible for creating effective and efficient schedules while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction. This position assists in the budget process for the department, provides recommendations, ensures compliance with departmental budget initiatives, and reports budget concerns to management. The Shift Manager enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards, ensuring all team members adhere to customer service standards and addressing issues as they arise. They are responsible for the overall integrity of daily Table Games operations and provide oversight for the gaming floor. This role ensures the accountability of chips, cards, dice, and all other gaming equipment, verifies table inventories, and manages table limits. The Shift Manager works closely with the Vice President/Director to implement and oversee strategies for engagement, customer service, comp ability, games layout and mix, revenue growth, and expense management to maximize profitability. They monitor chips and cash transactions between dealers and customers, ensuring proper payout amounts are paid. The Shift Manager maintains and processes all department paperwork, logs, schedules, and communication. They are responsible for the overall engagement of all team members by addressing and managing feedback, suggestions, complaints, and grievances. This role ensures compliance with all regulatory requirements within their area of responsibility and reports potential issues to management, while maintaining strict confidentiality in all departmental and company matters.

Requirements

Supervision of staff
Daily management of Table Games operations
Game protection oversight
Achieving performance and profit objectives
Schedule creation and management
Labor cost management
Staffing objective achievement
Guest satisfaction focus
Budget process assistance
Departmental budget compliance
Customer service standards enforcement
Gaming floor oversight
Accountability of gaming equipment (chips, cards, dice)
Table inventory verification
Table limit management
Chip and cash transaction monitoring
Proper payout verification
Departmental paperwork, logs, schedules, and communication maintenance
Team member engagement
Handling team member feedback, suggestions, complaints, and grievances
Regulatory compliance
Confidentiality maintenance

Responsibilities

Supervising staff and the overall daily management of a designated shift in the Table Games department.
Providing oversight for all games, game protection, and overall Table Games operations on their shift.
Supporting, administering, and managing operational goals and monitoring achievements of performance and profit objectives.
Creating effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction.
Assisting in the budget process for the department and providing recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager.
Enthusiastically supporting, actively promoting, and demonstrating superior customer service in accordance with department and company standards and programs.
Ensuring customer service standards are followed by all team members and addressing issues as they arise.
Responsible for the overall integrity of daily Table Games operations; provides oversight for the gaming floor.
Responsible for the accountability of the chips, cards, dice and all other gaming equipment.
Verifying table inventories and effectively managing table limits.
Working closely with Vice President/Director to implement and oversee overall strategies for the overall engagement, customer service, comp ability, games layout and mix, revenue growth, and expense management in order to maximize profitability.
Monitoring chips and cash transactions between dealers and customers and ensuring that proper payout amounts are paid to customers.
Maintaining and processing all department paperwork, logs, schedules, and communication.
Responsible for the overall engagement of all team members by addressing and managing team member feedback, suggestions, complaints, and grievances.
Ensuring compliance with all regulatory compliance within area of responsibility and reporting potential issues to management.
Maintaining strict confidentiality in all departmental and company matters.