Shift Manager I

Avolta•Charlotte, NC

10d•$22 - $24•Onsite

About The Position

The Shift Manager I assists branch management in carrying out quick-service or similar restaurant management operations. The role ensures the restaurant is clean, ready for business, appropriately staffed, and operating to high standards, and uses prescribed policies and procedures to make management decisions. The position is non-exempt and typically reports to the General Manager, Director of Operations, or an intermediate F&B Multi Unit Manager II at the assigned location. The manager works a varied, rotating schedule onsite across operating days and hours, including some opening, busy-period, and closing shifts. The Shift Manager I supervises day-to-day associate activities, helps assign work and prepare schedules, and supports staffing and employment decisions. The role also handles operational procedures, cash transactions, equipment and display readiness, ordering and invoice processing, and compliance with health, safety, wellness, and food-safety standards. The advertised compensation is $21.73 to $24.44. Benefits listed include health, dental and vision insurance; paid time off; holiday pay; meal and transportation benefits; a 401(k) plan with company match; company-paid life insurance; tuition reimbursement; an employee assistance program; training and career growth opportunities; and a referral bonus program. Benefits may vary by position.

Requirements

At least 2 years of food and beverage, cash handling, and customer service experience.
At least 6 months of supervisory or lead experience in a restaurant or production kitchen.
Ability to speak, read, and comprehend instructions, short correspondence, and policy documents, and to converse comfortably with customers.
Knowledge of applicable federal, state, and local sanitary, safety, and health standards, and procedures and protocols for complying with HACCP standards.
Ability to work varied shifts across operating days and hours, including opening, busy dayparts, and closing, to monitor restaurant associates’ work activities.

Responsibilities

Complete opening, daily, and closing procedures and checklists according to company policies and procedures.
Assist the AGM or GM by supervising associates’ day-to-day activities within assigned restaurants or points of sale.
Participate in interviews and provide the GM with input on hiring, termination recommendations, advancement, promotion, or other associate status changes.
Assign work tasks and activities, participate in preparing schedules, and ensure all shifts are covered.
Ensure associates take all mandated rest breaks and meal periods.
Keep display areas clean, stocked, and visually appealing.
Ensure equipment is in good working order.
Operate the cash register and void transactions as needed, follow cash-handling policies and procedures, and maintain cash security.
Monitor compliance with wellness and safety procedures and guidelines, promote awareness, and report safety concerns to the GM.
Perform health and safety activities specified in the Manager’s Guide to Associate Health and Safety.
Place orders for individual units, receive goods, and process invoices.
Ensure the company has current contact information for all restaurant associates.