Shift Manager, Food & Beverage - Gordon Ramsay Steak

Great Canadian Entertainment • Richmond, BC

5d • CA$50,000 - CA$82,500 • Onsite

About The Position

Under the direction of the Operations Manager, Gordon Ramsay Steak, this position is part of the management team and is responsible for managing front of house operations during their shift. The responsibilities of this position include creating an exceptional dining experience for guests from the moment they enter the restaurant. The Shift Manager ensures adherence to the Company’s policies and procedures, leads by example, supports Great Canadian’s learning environment and fosters a safe and welcoming work environment for all team members. The incumbent must be willing to assume a flexible work schedule including working evenings, weekends and holidays.

Requirements

• A minimum of 5 years experience working in a restaurant, 2 years of which in a supervisory position.
• Exceptional customer service orientation and customer service skills.
• Possess extensive knowledge of food and wine service in a fine dining environment.
• Excellent verbal communication and interpersonal skills.
• Ability to obtain the criminal background check
• Strong knowledge of MS Office
• Highly organized with the ability to multitask and meet multiple deadlines in a fast-paced environment.
• Able to work independently and lead the activities of others.
• Serving it Right or certification or the ability to obtain is required.

Nice To Haves

• Post-secondary certificate in hospitality and/or restaurant management is an asset.
• prior Squirrel POS system experience is an asset.

Responsibilities

• Oversee opening, running, and closing duties of the front-of-house team, ensuring all areas of the restaurant are ready for service and maintained throughout the shift.
• Lead the front of house team to in creating an exceptional fine dining experience for all restaurant guests.
• Ensure guests are warmly welcomed and resolve all enquiries and complaints effectively. Ensure every guest receives exceptional service from arrival to departure.
• Complete shift reports, tracking quality and guest issues, and report to management and the next shift.
• Provide menu suggestions and pairings to guests exhibiting extensive knowledge of food and wine service in a fine dining environment.
• Lead, train, and support the front-of-house team during the shift. Foster a positive work environment and encourage teamwork.
• Maintain high standards of cleanliness and organization. Ensure all service standards and procedures are followed, including proper presentation and handling of food and beverages.
• Complete required checklists and reports, and ensure cash handling procedures adhere to company policy.
• Verify time and attendance, assign shift work assignments, ensure appropriate coverage while minimizing operating costs.
• Build rapport with guests, regulars, and personalize their dining experience. Handle special requests and VIP guests with particular attention to detail.
• Coach and develop team members with a focus on guest service and menu knowledge.
• Conduct team member training and performance management activities, and provide leadership to meet exceptional service levels for all guests.
• Actively participate in the recruitment and onboarding of team members and in departmental meetings.
• Ensure compliance with licensing laws, health and safety and other statutory regulations.
• Perform other duties as assigned.

Benefits

• inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success!
• tools and technology needed to delight your clients!
• work with and learn from diverse industry leaders, who have hailed from top organizations around the world.
• Freedom to Innovate: supports new and better ways to be successful.
• Be your Authentic Self: environment that values diversity as a source of strength.
• work hard and we have fun!
• commitment to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected, and supported.
• dedicated to employing a workforce that reflects the diversity of our communities in which we live and serve.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree