Shift Manager F&B

Resorts World NYC • Newburgh, NY

5h • Onsite

About The Position

Works as a member of a cohesive management team that supports each other’s decisions and presents a united front to the staff. Functions as a role model to staff as well as to junior managers. Takes an active role in developing a loyal customer base by ensuring the return of every guest and instilling this philosophy in every employee. Develops new ways to increase guest counts. Ensures effective recruitment, hiring, training, recognition, coaching and counseling and other personnel related matters are being handled appropriately throughout the departments. Works with the management team to determine appropriate staffing levels. Operates with an awareness of staffing trends, upcoming seasonal business changes, and any other events, or issues which may have an impact on business. Works towards maximizing sales and optimizing profits through the management of all cost centers. Remains abreast of the budget and understand the reasons behind why the budgeted targets were or were not met. Maintains high standards in all areas of security, safety, cleanliness and sanitation. Maintains the cleanliness and organization of the bars and service areas throughout each shift. Communicates positively about the bars and service areas and has an attitude of success. Creates an environment where people want to work and feel comfortable working. Operates well with other shift managers, in terms of consistency, consensus on issues and flexibility. Performs other tasks as assigned. Demonstrates consistent regard and dedication to guests, vendors, colleagues and the Company by being engaged, interested and productive. Demonstrates a working knowledge of our marketplace; actively and collaboratively assists in building the best practices necessary for the Company’s success. Demonstrates an understanding of the impact actions and decisions have on the Company both financially and on guest relations. Demonstrates the courage and initiative to present new ideas and perspective to create positive results. Exhibits respectful consideration of viewpoints, situations and others. Puts the guest at the forefront of every decision. Possesses an awareness of and remains alert to all aspects of the operation throughout the shift and knows where to be and when.

Requirements

• Strong interpersonal and communication skills required.
• Strong organizational skills and attention to detail required.
• Demonstrates excellent communication and customer service skills.
• Able to work independently and make the right decisions for the business.
• Possesses a working knowledge of the POS system.
• Proficiency in opening and closing procedures, running reports, beverage knowledge, team building and employee focus
• Demonstrates a profit mentality by setting goals, following through and meeting goals.
• Must be 18 years or older.
• High school diploma or G.E.D preferred.
• Must have the ability to obtain the appropriate license pursuant to the New York State Gaming regulations.
• Bachelor's Degree in a related field AND two (2) years' experience in a Supervisory position OR four (4) years' experience in a Management position OR two (2) years' experience in a Supervisory position within Resorts World.
• Six (6) years' related food and beverage experience.
• Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.
• Ability to respond to common inquiries from other employees or guests.
• Fluency in English required, second language a plus.
• Ability to write detailed instructions and correspondence.
• Ability to effectively present information in one-on-one and group situations.
• Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimal, and work with mathematical such as probability and inference.
• Ability to create, read and analyze spread sheets of statistical data.
• Ability to decipher various reports and maintains reports upon request.

Nice To Haves

• Second language a plus.

Responsibilities

• Functions as a role model to staff as well as to junior managers.
• Takes an active role in developing a loyal customer base through vowing to do whatever is necessary to ensure the return of every guest and to instill this philosophy in every employee.
• Develops new ways to increase guest counts.
• Ensures effective recruitment, hiring, training, recognition, coaching and counseling and other personnel related matters are being handled appropriately throughout the departments.
• Works with the management team to determine appropriate staffing levels.
• Operates with an awareness of staffing trends, upcoming seasonal business changes, and any other events, or issues which may have an impact on business, is essential.
• Works towards maximizing sales and optimizing profits through the management of all cost centers.
• Remains abreast of the budget and understand the reasons behind why the budgeted targets were or were not met.
• Maintains high standards in all areas of security, safety, cleanliness and sanitation are essential.
• Maintains the cleanliness and organization of the bars and service areas throughout each shift.
• Communicates positively about the bars and service areas and has an attitude of success.
• Creates an environment where people want to work and feel comfortable working.
• Operates well with other shift managers, in terms of consistency, consensus on issues and flexibility.
• Performs other tasks as assigned.
• Demonstrates consistent regard and dedication to guests, vendors, colleagues and the Company by being engaged, interested and productive.
• Demonstrates a working knowledge of our marketplace; actively and collaboratively assists in building the best practices necessary for the Company’s success.
• Demonstrates an understanding of the impact actions and decisions have on the Company both financially and on guest relations.
• Demonstrates the courage and initiative to present new ideas and perspective to create positive results.
• Exhibits respectful consideration of viewpoints, situations and others.
• Puts the guest at the forefront of every decision.
• Possesses an awareness of and remains alert to all aspects of the operation throughout the shift and knows where to be and when.
• Understands the acceptable levels of quality of our food and our beverages and as such to ensure that these products are ready for service every shift.
• Demonstrates the ability to run a quality operation with attention to detail, in particular paying attention to temperature, lighting, music levels and the overall ambiance of the bars.
• Understands the importance of employees and interacts with them in a mutually respectful and friendly manner.

Benefits

• The Company is committed to achieving full equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age or sexual orientation or any other status protected by law. We welcome the strength of diversity in our workforce.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager