Shift Manager Casino

Palms • Las Vegas, NV

22h • Onsite

About The Position

Reporting to the Director of Table Games, the Shift Manager Casino is responsible for managing their assigned shift, with a primary focus on maximizing gaming revenue and enhancing the guest experience. This role has direct oversight of all aspects of daily table games operational functions while fostering strong employee engagement, effective employee communication, and excellent guest service. The position will manage daily game protection, bet spreads, game mix, and labor allocation decisions. All duties are to be performed in accordance with departmental and property policies, practices, and procedures.

Requirements

• Bachelor’s Degree in Business, relevant field, or equivalent experience required.
• Minimum of 2 years related experience required and at least 7 years of experience within a hotel/gaming property is preferred.
• Previous experience shift managing table games operations in a similar resort setting.
• Gaming license/registration as required by Nevada Gaming Control Board.
• Ability to establish credibility and rapport with other leaders both within and outside department.
• Sound judgement and superior problem solving and decision-making skills.
• Effective listening.
• Ability to establish credibility and rapport with employees and guests.
• Interpersonal skills to deal effectively with complaints, conflicts, or disputes.
• Ability to foster a culture of excellent guest service, high levels of employee engagement, and an overall positive work environment.
• Strong overall knowledge of table games operations, dealing, standards, and rules.
• Ability to effectively communicate in English, both oral and written forms.

Responsibilities

• Oversee daily table games operations, including opening and closing duties for the assigned shift, game protection, bet spreads, game mix, and daily labor levels of assignments.
• Ensure that games are dealt with a high degree of proficiency.
• Maintain integrity of table games equipment, and conduct reviews and analyses of new games and technology to make recommendations and improvements.
• Ensure compliance with all policies, operating procedures, training programs, manuals, staffing levels, and guest experience expectations.
• Ensure the compliance of games within the Gaming Control Board rules and regulations, and notify surveillance, property leadership, and the GCB if any tampering or cheating is suspected.
• Notify Vice President of Gaming and Director of Table Games of any unusual events, circumstances, missing items or alleged theft.
• Interview, select, hire, train, supervise, and counsel floor supervisors and dealers for the efficient operation of all table games operational functions for the assigned shift.
• Drive high levels of employee engagement through effective communication, recognition, coaching, training, and development.
• Perform other job-related duties as requested.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 251-500 employees