Stack City BBQ Hiring Shift Leaders – Benefits & Bonuses
About The Position
Stack City BBQ offers southern BBQ cuisine at its best, based in Austin and built on community, smoke, and good times. As the company moves into a growth phase, it is seeking Shift Leaders for its Austin location. The Shift Leader will blend genuine hospitality with a sales-driven mindset, ensuring operational excellence. This role involves leading both front-of-house and back-of-house teams, holding staff accountable to established systems, and driving guest satisfaction and revenue on every shift. The ownership team is described as fair, transparent, and dedicated to professional growth and success.
Requirements
- At least 18 years of age
- High school diploma or equivalent
- 2+ years of experience in a fast-paced restaurant environment, including supervisory responsibilities
- Proven track record of delivering hospitality excellence and meeting sales targets
- Strong knowledge of restaurant systems and SOPs, with a focus on accountability and consistency
- Excellent communication, leadership, and conflict-resolution skills
- Ability to multitask under pressure and adapt to changing priorities
- Availability to work flexible shifts, including mornings, evenings, weekends, and holidays
- Food Safety Certification (or willingness to obtain)
Responsibilities
- Deliver exceptional hospitality by coaching the team to follow the G.U.E.S.T. framework for every guest interaction
- Drive sales through thoughtful upselling, suggestive pairings, and reinforcing menu highlights
- Enforce standard operating procedures for food safety, station setup, and service flow
- Supervise FOH and BOH staff: assign roles, monitor performance, and provide real-time feedback
- Conduct shift briefings and ensure team members understand daily goals, specials, and promotions
- Monitor check times, ticket accuracy, and order completion to meet service benchmarks
- Complete opening and closing duties, including cash reconciliation and shift reports
- Identify coaching opportunities and collaborate with management on training plans
- Assist with inventory counts, stock levels, and ordering when required
Benefits
- Competitive Hourly Wage Plus Tips
- Access to Health Benefits
- PTO
- Employee Meal Discounts
- Ongoing Coaching, Hands-on-Training, and Skill Development
- A Supportive, Team-Focused Culture Committed to Your Success
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
1-10 employees
