Shift Leader - 4686

Domino's Franchise•Bethesda, MD

About The Position

The Shift Leader assists with the daily oversight, coordination, and execution of objectives related to sales, costs, employee retention, customer service and satisfaction, food quality, cleanliness, and sanitation. The role delivers excellent service, products, and image standards to maintain high customer satisfaction and provides leadership support to the Manager on Duty. Shift Leaders help manage shift operations, communicate assignments, oversee pre-close functions, and support the team in maintaining service and food-quality standards. The position also includes customer-facing and food-preparation work, including taking and processing orders, handling payments, preparing menu items, maintaining work areas, and supporting inventory control. The Shift Leader follows company policies and procedures, communicates with coworkers and management, and contributes to a clean, organized, and well-coordinated operation.

Requirements

Ability to pass applicable company background checks.
Excellent written and verbal communication skills for interacting with management and customers and taking and processing orders.
Strong multitasking ability.
Ability to function in a dynamic, fast-paced environment and adjust to changing priorities.
Ability to enter orders using a computer keyboard or touchscreen and take orders over the counter or by phone.
Ability to work independently and as part of a team.
Ability to add, subtract, multiply, and divide accurately and quickly, with a calculator if needed, and make correct monetary change.
Ability to lead the team on duty.
Ability to perform each essential function satisfactorily; reasonable accommodations may be made for individuals with disabilities.

Responsibilities

Provide leadership support to the Manager on Duty and help support shift management.
Maintain high customer-service standards during high-volume, fast-paced operations.
Communicate clearly and positively with management and team members, including communicating daily job assignments for each shift.
Greet customers in person or by phone, take orders professionally and promptly, provide menu and specials information, and encourage repeat business through friendly interactions.
Oversee pre-close functions while maintaining service and food-quality standards.
Oversee front-of-house cash management, including counting down registers, tracking cash and coupons, and processing daily reports.
Follow back-of-house waste-tracking procedures and food- and labor-cost best practices.
Upsell additional products when appropriate.
Use point-of-sale computer systems for automated order taking and process cash and credit transactions accurately.
Follow procedures for safe food preparation, assembly, and presentation.
Assist management with inventory control and stock ordering; notify a supervisor of food shortages.
Resolve customer complaints promptly and professionally.
Cross-train and coordinate scheduling with team members to support seamless service.
Take initiative to complete additional tasks when scheduled duties are finished.
Assemble and fold boxes; affix labels and promotional materials as needed.
Prepare pizzas and other menu items, measure ingredients, and prepare orders to written or verbal specifications, sometimes handling multiple orders simultaneously.
Clean, stock, and restock work stations and display cases; transfer supplies and tools between storage and work areas; pack, weigh, and label products as required.
Follow all quality standards, principles, guidelines, and policies, and perform other assigned duties.
Promote company policies and advocate for Team Washington.
Maintain proper attendance and conduct, give and receive feedback, communicate with coworkers, and serve as a resource for them.
Cross-train and learn how the role interacts with other departments.
Work with managers to solve problems and provide suggestions as needed.
Maintain a clean and organized work area and appropriate confidentiality.