Shift Leader(03231) - St Johnsbury VT

Domino's Franchise•Saint Johnsbury, VT

1d•Onsite

About The Position

The Shift Leader is responsible for everything that happens during their shift, including cost, inventory, and cash controls, customer relations, staffing, paperwork, food management, and store cleanliness. The role requires setting a positive example, following all policies and procedures, and expecting the same from the crew. The Shift Leader also supports scheduling, marketing, profitability, attendance, punctuality, transportation to and from work, and maintaining the store’s image and standards. The role includes general store-team duties such as operating equipment, stocking ingredients, preparing products, receiving and processing telephone orders, taking inventory, completing paperwork, and cleaning the equipment and facility approximately daily. Team members communicate with customers and coworkers in person and by telephone to process orders. Work conditions may include varying and adverse weather during outside tasks, changing temperatures from a 36-degree cooler to work areas of 90 degrees or higher, food odors, cornmeal dust, cramped spaces including walk-in coolers, hot surfaces and tools near ovens, sharp edges, and moving mechanical parts. The position also involves talking and hearing on the telephone.

Requirements

Ability to comprehend and give correct written instructions.
Ability to communicate verbally with customers and coworkers to process orders in person and over the phone.
Ability to add, subtract, multiply, and divide accurately and quickly, with a calculator if needed.
Ability to make correct monetary change.
Verbal, writing, and telephone skills to take and process orders.
Motor coordination between eyes and hands or fingers to make precise movements rapidly and accurately.
Ability to enter orders using a computer keyboard or touch screen.
Ability to operate equipment and perform the general duties of store team members.

Responsibilities

Manage all activities during the shift, including cost controls, inventory control, cash control, and customer relations.
Set an example for the crew and ensure policies, procedures, and standards are followed.
Handle staffing, paperwork, food management, and working to a schedule.
Maintain the store’s image, cleanliness, and adherence to standards.
Provide great customer service and support marketing and profitability.
Promote attendance and punctuality and ensure transportation to and from work.
Operate store equipment; stock ingredients from delivery areas to storage, work areas, and walk-in coolers; and prepare products.
Receive and process telephone orders and communicate with customers and coworkers in person and by phone.
Take inventory and complete associated paperwork.
Clean equipment and the facility approximately daily.