Shift Leader 702

WhiteWater Express Car Wash•Battle Creek, MI

2d•$17 - $19

About The Position

The Shift Leader assists with oversight of each shift, ensuring team members understand and can perform their daily duties. The role also supports management with incident reports and equipment maintenance, repairs, and reporting. At WhiteWater Express, the position is part of a people-focused, rapidly growing car-wash business that emphasizes respect, communication, personal growth, and advancement.

Requirements

Strong teamwork and leadership abilities to guide and support colleagues.
Comfort working outdoors in all weather conditions, including evenings and weekends.
Ability to lift up to 50 pounds and stand or move for extended periods.
Detail-oriented, with a focus on high-quality service and safety.
Ability to foster a welcoming, fun, customer-focused environment that supports business and team success.
Adherence to safety protocols, including proper handling of chemicals according to safety guidelines.
Must successfully pass a background check.

Responsibilities

Foster a team-oriented environment where employees feel empowered to take initiative and lead.
Support team growth and leadership development while promoting a positive, customer-focused workplace.
Address and resolve concerns, including completing incident reports, to support a seamless customer experience.
Monitor and adjust equipment, wash package functions, and tunnel performance to optimize efficiency.
Uphold company policies, enforce safety protocols, and ensure employees complete required safety training.
Provide customers with information about wash products, packages, wash books, and membership plans.
Assist customers with membership account updates and issue resolution.
Oversee store opening and closing procedures and ensure tasks are completed correctly.
Learn car-wash chemistry and product interactions and understand their effect on wash quality.
Identify and resolve wash-quality issues caused by chemical imbalances or other factors.
Communicate opportunities for improvement at the location, within the team, and across the company to management.
Administer customer feedback surveys during each shift to maintain service standards.