Shift Leader #8000

FiveStar Careers • Portland, TN

3d

About The Position

The Shift Leader partners with the store management team to learn and assist with overall store operations during an assigned shift, including customer service, food service, and marketing. The role assists with training and directing customer service representatives in accordance with company policies and procedures while learning basic management duties. The Shift Leader also supports inventory control, equipment condition, safety and robbery prevention, food quality, store communications, and merchandising.

Requirements

• Must be at least 18 years old.
• Professional appearance and positive attitude.
• Team player who is customer-focused, honest, and hardworking, with excellent attendance.
• Basic computer skills.
• Ability to work different shifts, including a.m., p.m., and overnight, as well as weekends and holidays.
• Ability to perform daily standing, pushing, pulling, reaching, bending, squatting, climbing, and walking.
• Ability to lift up to 55 pounds.
• Ability to work in cold indoor environments of 35 degrees or less and prepare food.
• Ability to work in varying seasonal weather conditions.

Responsibilities

• Be proficient in all customer service representative job responsibilities.
• Practice and promote the FiveStar treatment by creating a friendly atmosphere, meeting customer needs, and using suggestive selling.
• Partner with the FiveStar team to provide customers with service in accordance with company policies and procedures.
• Assist with timely and thorough training of customer service representatives.
• Assist in educating the store team on policies and communications.
• Assist the store management team in ensuring inventory control methods are in place, equipment is in good condition, and safety and robbery prevention guidelines are followed.
• Partner with the store management team to help ensure a quality food operation.
• Follow up with store employees on communications, including emails, weekly and monthly specials, and companywide programs.
• Evaluate merchandising displays, pricing, and promotional signage.
• Educate store employees.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed