Shift Leader - 6013

El Pollo Loco•Hanford, CA

10d

About The Position

The Shift Leader oversees daily restaurant operations during assigned shifts and in the absence of the General Manager or Assistant Manager. The role helps ensure exceptional customer experiences, smooth operations, and compliance with company standards. The Shift Leader leads and supports the team, coordinates shift tasks, monitors service and food production, and handles operational, cash, inventory, safety, and cleanliness responsibilities. The position requires certification on all EPL SPECS positions, or at least one year of restaurant supervisory experience and successful completion of the EPL Food Safety Audit (FSA) class after hire. A high school diploma or GED is preferred. The employer offers competitive pay, no overnight hours, a free meal during shifts, food discounts, career growth opportunities, and flexible full-time or part-time scheduling. Additional benefits include medical, dental, and vision insurance; a 401(k) plan with match and immediate vesting for eligible employees aged 21 or older; paid vacation and sick time; an Employee Assistance Program; flexible spending accounts; legal insurance; pet insurance; and discounts on entertainment, travel, and other activities. Benefit eligibility depends on average hours worked per week over a 12-month period; eligibility begins after at least 12 months of employment and an average of 33 hours per week.

Requirements

High school diploma or equivalent (GED) preferred.
Certification on all EPL SPECS positions, or at least one year of restaurant supervisory experience.
If relying on restaurant supervisory experience instead of EPL SPECS certification, pass the EPL Food Safety Audit (FSA) class after hire.

Nice To Haves

High school diploma or equivalent (GED).

Responsibilities

Manage restaurant opening and closing procedures, including security protocols.
Coordinate crew tasks for setup, food preparation, and cleaning.
Conduct inventory checks and update the inventory system.
Handle food deliveries and ensure inventory records are accurate.
Ensure customer service and speed-of-service metrics meet company goals and standards.
Maintain restaurant cleanliness according to EPL and health code safety standards.
Ensure adherence to safety practices and Quality, Service, Cleanliness (QSC) standards.
Prioritize team members’ tasks during the shift.
Communicate break schedules, ensure break policies are followed, and serve as a breaker when needed.
Adjust shift staffing based on sales volume to support productivity.
Monitor and adjust food production, consulting with the Area Leader for guidance as needed.
Train and support team members on new products and operational procedures.
Assign and open cash registers, handle phone calls, verify catering orders, and oversee company funds.
Conduct safe and cash drawer audits and prepare deposits.
Consult with the Area Leader for support and guidance on compliance with operational procedures during the shift.
Strive to meet or exceed customer expectations and satisfaction.
Greet customers and assist with their orders in a friendly and helpful manner.