Shift Leader - Housing & Homeless Services - Sat/Sun 6PM-7:30AM

Bay Cove Human Services, Inc.•Cambridge, MA

10d•Onsite

About The Position

The Shift Leader assists the Director in setting the overall direction and provides on-site oversight of the shelter and Shelter Support Workers. The role contributes to Bay Cove Human Services’ mission by helping ensure shelter services are accessible, welcoming, effective, and efficiently operated so guests can pursue their personal goals. The Shift Leader supports safe, respectful, and compassionate services in a low-threshold environment informed by harm reduction, trauma-informed care, and other evidence-based and emerging practices. This is a non-exempt, seasonal position for a shelter anticipated to operate from December through April. The schedule is Saturday and Sunday, 6:00 PM to 7:30 AM, totaling 27 hours per week.

Requirements

Demonstrated professional writing, interpersonal, and organizational skills.
Basic proficiency with Windows, word processing, Microsoft Word, Google Email, and Google Apps.
Ability to meet the physical requirements of the position, including lifting and carrying supplies or equipment up to 20 pounds, frequent movement around the workspace, and performing CPR when needed.
Authorization to work in the United States; the employer does not offer visa sponsorship.

Nice To Haves

Bachelor’s degree preferred, particularly in psychology or another human service field.
Two years of experience in health or human services preferred.
Two years of experience working with unhoused people and people experiencing behavioral health and/or substance use disorders preferred.
Applicants with lived expertise are encouraged to apply.

Responsibilities

Support Shelter Support Workers in providing safe, respectful, and compassionate services using harm-reduction and trauma-informed practices.
Visually monitor guests, interact respectfully with guests and staff, help maintain routines and safety procedures, and apply trauma-informed care in all interactions.
Assist with scheduled safety checks and monitor facility common areas and surrounding outdoor areas; provide supportive feedback and redirection to guests when needed.
Complete required intake documentation and Homeless Management Information System (HMIS) documentation.
Follow safety plans and restrictions established by shelter leadership.
Communicate safety concerns promptly, collaborate on response plans, verbally report incidents to the supervisor on duty or on-call when safe, and complete written incident reports before the end of the shift when duties allow.
Provide crisis intervention and de-escalation; contact 911 when a situation cannot be managed safely and provide emergency interventions such as naloxone administration, basic first aid, or CPR until professional help arrives.
Support Shelter Support Workers in following policies and procedures and assisting guests with issues or concerns.
Participate in regularly scheduled staff meetings and supervision.
Perform other job-related duties as assigned.