Shift Leader - Housing & Homeless Services - Sat/Sun 6PM-7:30AM

Bay Cove Human Services•Cambridge, MA

9d•Onsite

About The Position

The Shift Leader assists the Director in setting the overall direction of the shelter and provides on-site oversight of the shelter and Shelter Support Workers. The role helps ensure that services are accessible, welcoming, effective, and efficiently operated, creating an environment where guests can pursue their personal goals. The position supports safe, respectful, compassionate, low-threshold services grounded in evidence-based and emerging practices, including harm reduction and trauma-informed care. This is a non-exempt position in Housing & Homeless Services. The seasonal shelter is anticipated to operate from December through April; the role is temporary during that period and is scheduled for Saturday and Sunday, 6:00 p.m. to 7:30 a.m. (27 hours per week). Pay is $24.48 per hour.

Requirements

Demonstrated professional writing, interpersonal, and organizational skills.
Basic proficiency with Windows, word processing, Microsoft Word, Google Email, and Google Apps.
Authorization to work in the United States; the employer does not offer visa sponsorship.
Ability to meet the described physical requirements, including lifting and carrying supplies or equipment up to 20 pounds, frequent movement, computer and phone use, and performing CPR when needed.

Nice To Haves

Bachelor’s degree preferred, with psychology or another human services field preferred.
Two years of experience in health- or human-service-related fields preferred.
Two years of experience working with people who are unhoused and people experiencing behavioral health and/or substance use disorders preferred.
Individuals with lived expertise are encouraged to apply.

Responsibilities

Support Shelter Support Workers in providing safe, respectful, compassionate services in a low-threshold environment informed by harm reduction and trauma-informed care.
Visually monitor guests and interact respectfully with guests and staff to support established routines and safety procedures, recognizing the effects of trauma.
Assist with scheduled safety checks and monitor common areas inside and outside the facility, including entrances, stairwells, bathrooms, the parking lot, the front of the building, and trash areas.
Provide supportive feedback and redirection to guests when needed.
Complete intake documentation and Homeless Management Information System (HMIS) documentation as required.
Follow safety plans and restrictions established by shelter leadership.
Communicate safety concerns promptly to colleagues, collaborate on response plans, report incidents verbally to the supervisor on duty or on-call when safe, and complete written incident reports before the end of the shift as circumstances allow.
Provide crisis intervention and de-escalation as needed.
Contact 911 when an issue cannot be safely managed in the setting and provide emergency support, such as naloxone administration, basic first aid, or CPR, until professional help arrives.
Support Shelter Support Workers in following policies and procedures and assisting guests with issues or concerns.
Participate in regularly scheduled staff meetings and supervision.
Perform other job-related duties as assigned.