Shift Lead

Walgreens•Macomb, IL

1d•$18 - $23

About The Position

The Shift Lead supports store operations and customer experience, including opening and closing the store when management is absent. The role handles required system start-ups and cash procedures, prepares the sales floor and stockroom for the business day, and opens the back door for deliveries. The Shift Lead models and delivers a distinctive, delightful customer experience and helps team members follow service best practices. The role supports ordering, receiving, inventory accuracy, pricing, merchandising, bookkeeping, store maintenance, product handling, and regulatory compliance. The Shift Lead may assist at the pharmacy out window as requested, communicates assigned tasks to team members when management is not present, reports disciplinary issues and customer complaints to management, and completes requested training and other assignments.

Requirements

One year of prior retail work experience as a retail key carrier or shift leader.
Fluency in reading, writing, and speaking English, except in Puerto Rico.

Nice To Haves

Knowledge of store inventory control.
Valid PTCB certification or pharmacy license, maintained as required by state.

Responsibilities

Open and close the store in the absence of store management, including required system start-ups, cash handling, preparing the floor and stockroom, and opening the back door for deliveries.
Complete product returns, order voids, customer refunds, cash drops to the safe, and change requests for cash registers.
Greet and assist customers and patients, resolve issues, answer questions, and model customer service best practices for team members.
Hold store keys and open or close the store without management as necessary.
Assist and coach team members with warehouse and vendor ordering processes, including creating, reviewing, receiving, and opening the back door for vendor deliveries.
Register all related sales on the assigned cash register and maintain records of scanning errors, price verifications, items not on file, price modifications, and voids.
Assist the manager or assistant store manager with reviewing order exceptions and reverse logistics.
Assist with evaluating and developing displays, including promotional, seasonal, super-structure, and sale merchandise; complete resets and revisions.
Maintain accurate inventory counts and on-hand quantities across departments, stockroom, and overstock locations.
Help ensure team members follow the Outdate program.
Perform basic department pricing and daily price changes, maintain proper signage, and complete related pricing tasks within required timeframes.
Assist with bookkeeping, including cash reports, cash counts, ledgers, and bill payment as requested.
Help maintain a clean, neat, orderly store and request store or system repairs as needed when management is absent or as requested.
Assist with food separation and product placement according to policies and procedures; rotate consumable items using first in, first out, and restock outs.
Use working knowledge of store systems and equipment and assist at the pharmacy out window as requested.
Ensure compliance with state and local laws regarding regulated products, including alcohol and tobacco.
Conduct bag checks of team members before they leave the store.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the Manager.
Communicate assigned tasks to team members when store management is not present and report disciplinary issues and customer complaints to management.