Shift Lead

Walgreens•Peru, IL

5d•$18 - $23

About The Position

The Shift Lead supports store operations and customer service, opening and closing the store in the absence of store management. The role includes completing required system start-ups and cash-handling tasks, preparing the sales floor and stockroom for the business day, opening the back door for deliveries, and holding store keys as needed. The Shift Lead delivers a distinctive customer experience by engaging customers and patients, resolving issues, and modeling service best practices for the team. The role also supports inventory, ordering, merchandising, pricing, bookkeeping, store maintenance, food handling, and regulatory compliance. When store management is not present, the Shift Lead communicates assigned tasks to team members and reports disciplinary issues and customer complaints to management.

Requirements

One year of prior leadership, supervisory, or retail key-holder work experience.
Fluency in reading, writing, and speaking English, except in Puerto Rico.

Nice To Haves

Knowledge of store inventory control.
Obtain and maintain valid PTCB certification or a pharmacy license as required by state.

Responsibilities

Open and close the store in the absence of store management, including required system start-ups, cash handling, and preparing the floor and stockroom for the business day.
Open the store’s back door for vendor deliveries.
Complete product returns, order voids, customer refunds, cash drops to the safe, and change requests for registers.
Engage customers and patients, offer assistance with products and services, resolve issues, and answer questions.
Model and share customer service best practices with team members.
Hold store keys and open or close the store without management as needed.
Assist and coach team members with warehouse and vendor ordering processes, including creating, reviewing, receiving, and releasing orders.
Register sales accurately and maintain records of scanning errors, price verifications, items not on file, price modifications, and voids.
Assist management with reviewing order exceptions and reverse logistics, including returns and empty packages.
Assist with evaluating and developing displays, including promotional, seasonal, super-structure, and sale merchandise; complete resets and revisions.
Maintain accurate inventory counts and on-hand quantities across departments, the stockroom, and overstock locations.
Help ensure that team members follow the Outdate program.
Handle department pricing and daily price changes, maintain proper signage, and complete pricing tasks related to local regulations or compliance programs on time.
Assist with bookkeeping, including cash reports, cash counts, ledgers, and bill payments as needed.
Help maintain clean, neat, orderly interior and exterior store conditions and request repairs when appropriate.
Follow policies for food separation and product placement; assist with first-in, first-out stock rotation and restocking outs.
Maintain working knowledge of store systems and equipment.
Assist at the pharmacy out window when requested.
Ensure compliance with state and local laws regarding regulated products, such as alcohol and tobacco.
Conduct bag checks of team members before they leave the store.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the Manager.
Communicate assigned tasks to team members when store management is absent and report disciplinary issues and customer complaints to management.