Shift Lead

Walgreens•Spartanburg, SC

1d•$18 - $23

About The Position

The Shift Lead opens and closes the store when store management is absent. This includes starting required systems, handling cash, preparing the sales floor and stockroom for the business day, and opening the store’s back door for deliveries. The role processes product returns, order voids, customer refunds, cash drops, and register change requests, while modeling a distinctive customer experience. The Shift Lead supports store operations by holding keys, assisting and coaching team members with warehouse and vendor orders, maintaining accurate sales and inventory records, supporting displays and resets, completing pricing and signage tasks, and helping with bookkeeping and store maintenance. The role also supports food handling and stock rotation, assists at the pharmacy out window when requested, helps ensure compliance with laws covering regulated products, and conducts team-member bag checks. When store management is absent, the Shift Lead communicates assigned tasks to team members and acts as a liaison between management and non-management staff. The role reports disciplinary issues and customer complaints to management, attends requested training, completes assigned learning modules, and carries out other assigned tasks.

Requirements

One year of prior leadership, supervisory, or retail key-holder work experience.
Fluency in reading, writing, and speaking English, except in Puerto Rico.

Nice To Haves

Knowledge of store inventory control.
Valid PTCB certification or pharmacy license as required by the state.

Responsibilities

Open and close the store in the absence of store management, completing required system start-ups, cash handling, floor and stockroom preparation, and delivery access.
Complete product returns, order voids, customer refunds, cash drops to the safe, and register change requests.
Greet and assist customers and patients, resolve issues, answer questions, and model customer-service best practices for team members.
Hold store keys and open or close the store without management when necessary.
Assist and coach team members with warehouse and vendor ordering, including creating, reviewing, and receiving orders and opening the back door for deliveries.
Register assigned sales and maintain records of scanning errors, price verifications, items not on file, price modifications, and voids.
Assist management with order exceptions and reverse logistics, including returns and empty-package processes.
Assist with evaluating and developing displays, complete resets and revisions, and support promotional, seasonal, and sale merchandise presentation.
Maintain accurate inventory counts and on-hand quantities across departments, stockroom, and overstock locations.
Help ensure team members follow the Outdate program.
Complete basic department pricing and daily price changes, maintain accurate signage, and complete related regulatory pricing tasks within required time frames.
Assist with bookkeeping, including cash reports, cash counts, ledgers, and bill payment as necessary or requested.
Help maintain clean, neat, orderly interior and exterior store conditions and request repairs when appropriate.
Support food separation and placement procedures, stock rotation using first-in, first-out, and restocking of outs.
Maintain working knowledge of store systems and equipment.
Assist at the pharmacy out window when requested.
Help ensure compliance with state and local laws regarding regulated products such as alcohol and tobacco.
Conduct bag checks of team members before they leave the store.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the Manager.
Communicate assigned tasks to team members when store management is absent and serve as a liaison between management and non-management team members.
Report disciplinary issues and customer complaints to management.