Shift Lead - Alliance (OH0716)
About The Position
ModWash is hiring a Shift Lead to support daily operations at its Alliance location. The role includes opening and closing responsibilities, helping drive membership sales, and delivering an outstanding customer experience. Shift Leads educate customers about wash packages and the value and savings of unlimited memberships, help guests choose suitable options, maintain site standards, and support employee productivity and safety. The position requires working outdoors in all weather conditions and seasons, remaining on your feet for extended periods, and moving safely around vehicles, equipment, and site terrain.
Requirements
- Passion for serving others.
- Strong customer service skills.
- Outgoing, energetic personality and excellent communication skills.
- Strong interpersonal skills.
- Ability to motivate and encourage teammates in a fast-paced environment.
- Ability to work a flexible schedule, including evenings and weekends.
- Ability to work outdoors in all weather conditions and seasons.
- Ability to stand for extended periods or an entire work shift.
- Physical ability to bend, stoop, squat, kneel, reach, and step to perform job duties.
- Ability to carry, lift, push, pull, and move up to 25 pounds.
- Alertness and ability to maneuver around moving vehicles and equipment.
- Ability to respond quickly to sounds and move safely over uneven terrain and in confined spaces.
- Ability to see clearly and respond to dangerous situations.
- Ability to remain mobile and engaged with ModTeam members and customers at the pay station, tunnel entrance, and vacuum lot.
Nice To Haves
- Previous sales experience.
Responsibilities
- Deliver excellent customer service and greet customers with a friendly attitude.
- Present and sell ModWash packages and explain the benefits of unlimited wash memberships.
- Guide guests through package and membership options safely.
- Engage with customers before and after washes to ensure their satisfaction.
- Collaborate with and encourage the team to meet sales goals.
- Perform opening and closing site responsibilities when scheduled.
- Maintain the site’s service standards.
- Maintain on-site equipment and troubleshoot when needed.
- Help oversee employee productivity, breaks, and safety.
- Seek ways to improve the business.
- Ensure compliance with legal requirements and company policies and procedures.
- Keep facilities clean and presentable.
Benefits
- Base pay plus commission for the top three membership plans sold.
- Paid training and coaching.
- Free employee car washes.
- Fun, team-oriented work environment.
- Career advancement opportunities.
- 401K match.
- Medical, dental, and vision insurance options.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
