Shift Lead

Walgreens•Lakeville, MN

7d•$18 - $23

About The Position

The Shift Lead supports store operations and customer service, opening and closing the store in the absence of store management. This includes starting required systems, handling cash, preparing the sales floor and stockroom for the business day, and opening the back door for deliveries. The role models and delivers a distinctive, positive customer experience and helps ensure store policies and procedures are followed. The Shift Lead supports team members with ordering, inventory, merchandising, pricing, bookkeeping, store maintenance, and other operational tasks. When management is absent, the role communicates assigned tasks to team members and serves as a liaison between management and non-management staff. The Shift Lead reports disciplinary issues and customer complaints to management, attends training, and completes requested learning activities.

Requirements

One year of prior leadership, supervisory, or retail key holder work experience.
Fluency in reading, writing, and speaking English, except in Puerto Rico.

Nice To Haves

Knowledge of store inventory control.
Obtain and maintain valid PTCB certification or a pharmacy license as required by state.

Responsibilities

Open and close the store in the absence of store management, including required system start-ups, cash handling, preparing the floor and stockroom, and opening the back door for deliveries.
Complete product returns, order voids, customer refunds, cash drops to the safe, and change requests for cash registers.
Greet customers and patients, offer assistance with products and services, resolve issues, and answer questions.
Model and share customer service best practices and Walgreens service traits with team members.
Hold store keys and open or close the store without management as needed.
Assist and coach team members with warehouse and vendor ordering processes, including creating, reviewing, and receiving orders and opening the back door for vendor deliveries.
Register sales on the assigned cash register and maintain records of scanning errors, price verifications, items not on file, price modifications, and voids.
Assist the manager or assistant store manager with reviewing order exceptions on order release day and reverse logistics, including 1506, returns, and empty packages.
Assist with evaluating and developing promotional, seasonal, super-structure, and sale displays; complete resets and revisions.
Maintain accurate inventory counts and on-hand quantities across departments, the stockroom, and overstock locations.
Help ensure team members follow the Outdate program.
Perform basic department pricing and daily price changes; maintain accurate signage and complete pricing tasks related to local regulations or compliance programs within required timeframes.
Assist with bookkeeping, including cash reports, cash counts, ledgers, and bill payments as necessary or requested.
Help maintain a clean, neat, orderly store inside and out, and request store or system repairs when needed in the manager’s absence or as requested.
Help separate food items and place products according to policies and procedures; rotate consumable stock using first in, first out, and restock outs.
Maintain working knowledge of store systems and equipment.
Assist at the Pharmacy out window when requested.
Ensure compliance with state and local laws regarding regulated products, including alcoholic beverages and tobacco products.
Conduct bag checks of team members before they leave the store.
Follow company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the Manager.
Communicate assigned tasks to team members when store management is not present, acting as a liaison between management and non-management team members.
Report disciplinary issues and customer complaints to management.