Shift Lead

Walgreens•Cape Coral, FL

About The Position

The Shift Lead supports store operations and customer service, opening and closing the store in the absence of store management. This includes completing required systems start-ups and cash-handling tasks, preparing the sales floor and stockroom for the business day, and opening the back door for deliveries. The role holds store keys and may complete transactions and cash-control activities such as returns, voids, refunds, cash drops, and providing register change. The Shift Lead delivers a distinctive customer experience, assists customers and patients, resolves concerns, and models customer-service practices for team members. The role supports ordering and deliveries, sales and register accuracy, inventory control, pricing, merchandising, store maintenance, bookkeeping, and compliance with applicable policies and laws. It also communicates assigned tasks to team members when management is absent and reports disciplinary issues and customer complaints to management. The position requires one year of prior leadership, supervisory, or retail key-holder experience; fluency in reading, writing, and speaking English (except in Puerto Rico); and obtaining and maintaining valid PTCB certification or a pharmacy license when required by state. Knowledge of store inventory control is preferred. Compensation depends on factors including geography, skills and abilities, education, experience, and other relevant factors. The role will remain open until filled.

Requirements

One year of prior leadership, supervisory, or retail key-holder work experience.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Obtain and maintain valid PTCB certification or a pharmacy license when required by state.

Nice To Haves

Knowledge of store inventory control.

Responsibilities

Open and close the store in the absence of store management, including required systems start-ups, cash handling, and preparing the floor and stockroom for the business day.
Open the store's back door for deliveries.
Complete product returns, order voids, customer refunds, cash drops to the safe, and provide change to cash registers as requested.
Engage customers and patients, offer assistance, resolve issues, and model customer-service best practices for team members.
Hold store keys and open or close the store without management as necessary.
Assist and coach team members with warehouse and vendor ordering processes, including creating, reviewing, and receiving orders.
Register sales accurately and maintain records of scanning errors, price verifications, items not on file, price modifications, and voids.
Assist management with reviewing order exceptions and reverse logistics, including returns and empty packages.
Assist with evaluating and developing promotional, seasonal, super-structure, and sale merchandise displays; complete resets and revisions.
Maintain accurate inventory counts and on-hand quantities, including in basic departments, the stockroom, and overstock locations.
Help ensure team members follow the Outdate program.
Handle basic department pricing and daily price changes, maintain proper signage, and complete related pricing tasks required by local regulations or compliance programs.
Assist with bookkeeping activities, including cash reports, cash counts, ledgers, and bill payments as necessary or requested.
Help maintain clean, neat, orderly interior and exterior store conditions; request repairs when required in the manager's absence or as requested.
Assist with food separation and product placement according to policies and procedures.
Assist with stock rotation using first-in, first-out methods and restock outs for consumable items.
Maintain working knowledge of store systems and equipment.
Assist at the pharmacy out window as requested.
Ensure compliance with state and local laws regarding regulated products, such as alcohol and tobacco.
Conduct bag checks of team members before they leave the store.
Follow company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other assigned tasks.
Attend training and complete PPLs requested by the Manager.
Communicate assigned tasks to team members when store management is absent, and report disciplinary issues and customer complaints to management.