Shift Lead

Walgreens•Weston, FL

About The Position

The Shift Lead supports store operations in the absence of store management, including opening and closing the store, preparing the sales floor and stockroom, handling cash, and opening the back door for deliveries. The role helps provide a distinctive customer experience and supports team members with daily operational tasks, training, and communication. The Shift Lead also assists with inventory, merchandising, pricing, maintenance, compliance, and bookkeeping activities.

Requirements

One year of prior leadership, supervisory, or retail key holder work experience.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Obtain and maintain valid PTCB certification or a pharmacy license as required by state.

Nice To Haves

Knowledge of store inventory control.

Responsibilities

Open and close the store in the absence of store management, complete required system start-ups and cash handling, and ensure the floor and stockroom are ready for business.
Open the store’s back door for deliveries.
Complete product returns, order voids, customer refunds, cash drops to the safe, and change requests for registers.
Greet customers and patients, offer assistance, resolve issues, and model customer-service best practices.
Hold store keys and open or close the store without management as needed.
Assist and coach team members with warehouse and vendor ordering processes, including creating, reviewing, and receiving orders.
Register sales accurately and document scanning errors, price verifications, items not on file, price modifications, and voids.
Assist management with reviewing order exceptions and reverse logistics, including returns and empty packages.
Assist with evaluating and developing promotional, seasonal, and sale displays; complete resets and revisions.
Maintain accurate inventory counts and on-hand quantities in departments, stockroom, and overstock locations.
Help ensure team members follow the Outdate program.
Perform basic department pricing and daily price changes; ensure signage is accurate and complete required pricing tasks within applicable timelines.
Assist with bookkeeping, including cash reports, cash counts, ledgers, and bill payments as needed.
Help maintain a clean, neat, and orderly store; request store or system repairs when appropriate.
Assist with food separation and product placement according to policies and procedures; rotate consumable stock using first-in, first-out and restock outs.
Maintain working knowledge of store systems and equipment.
Assist at the pharmacy out window when requested.
Ensure compliance with state and local laws for regulated products, such as alcohol and tobacco.
Conduct bag checks of team members before they leave the store.
Comply with company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the Manager.
Communicate assigned tasks to team members when store management is not present; report disciplinary issues and customer complaints to management.