Shift Lead
About The Position
The Shift Lead supports store operations in the absence of store management. The role may open or close the store, hold store keys, complete required system start-ups and cash-handling tasks, prepare the sales floor and stockroom for the business day, and open the back door for deliveries. The Shift Lead also handles register transactions and related records, including returns, voids, refunds, cash drops, change requests, scanning errors, price verifications, and price modifications. The position models and delivers a distinctive customer experience by greeting customers and patients, offering assistance, resolving issues, and sharing customer-service practices with team members. Operational duties include supporting ordering and receiving, inventory accuracy, displays and resets, pricing and signage, outdate procedures, bookkeeping, store maintenance, product rotation and placement, and compliance with laws and company procedures. The role may assist at the pharmacy out window and is responsible for team-member bag checks before they leave the store. When management is not present, the Shift Lead communicates assigned tasks to team members and acts as a liaison between management and non-management staff. The role reports disciplinary issues and customer complaints to management, attends training, completes requested PPLs, and performs other assigned tasks.
Requirements
- One year of prior leadership, supervisory, or retail key-holder work experience.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
Nice To Haves
- Knowledge of store inventory control.
- Valid PTCB certification or pharmacy license, as required by state.
Responsibilities
- Open and close the store in the absence of store management, completing required system start-ups and cash handling and ensuring the floor and stockroom are ready for business.
- Open the back door for deliveries and hold store keys as needed to open or close without management.
- Complete product returns, order voids, customer refunds, cash drops to the safe, and change requests for registers.
- Deliver a distinctive customer experience by greeting customers and patients, offering assistance, resolving issues, and modeling customer-service best practices for team members.
- Assist and coach team members with warehouse and vendor ordering processes, including creating, reviewing, and receiving orders and opening the back door for deliveries.
- Register sales and maintain related records, including scanning errors, price verifications, items not on file, price modifications, and voids.
- Assist management with reviewing order exceptions and reverse logistics, including 1506, returns, and empty packages.
- Assist with evaluating and developing promotional, seasonal, super-structure, and sale displays; complete resets and revisions.
- Maintain accurate inventory counts and on-hand quantities across departments, the stockroom, and overstock locations.
- Help ensure team members follow the Outdate program.
- Handle basic department pricing and daily price changes; ensure appropriate signage and complete additional pricing tasks required by local regulations or compliance programs on time and accurately.
- Assist with bookkeeping, including cash reports, cash counts, ledgers, and bill payment as needed or requested.
- Help maintain clean, neat, and orderly interior and exterior store conditions and request store or system repairs when appropriate.
- Assist with food separation, product placement, stock rotation using first in, first out, and restocking outs.
- Maintain working knowledge of store systems and equipment; assist at the pharmacy out window as requested.
- Ensure compliance with state and local laws concerning regulated products, such as alcohol and tobacco.
- Conduct bag checks of team members before they leave the store.
- Comply with company policies and procedures and maintain respectful relationships with coworkers.
- Complete special assignments and other tasks as assigned.
- Attend training and complete PPLs requested by the Manager.
- Communicate assigned tasks to team members when store management is absent and serve as a liaison between management and non-management team members.
- Report disciplinary issues and customer complaints to management.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
