Shift Lead

Walgreens•Fayetteville, NC

About The Position

The Shift Lead supports store operations by opening and closing the store when management is absent. This includes starting required systems, handling cash, preparing the sales floor and stockroom for the business day, and opening the back door for deliveries. The role provides customer service, supports team members, and helps maintain accurate inventory, pricing, merchandising, and store conditions. The Shift Lead holds store keys and may assist at the pharmacy out window as requested. The Shift Lead communicates assigned tasks between management and team members when management is not present, reports disciplinary issues and customer complaints to management, attends training, and completes assigned learning modules. Employment consideration is available to qualified applicants with arrest and conviction records. Compensation depends on factors including geography, skills and abilities, education, and experience. The role remains open until filled. Benefits information is available at jobs.walgreens.com/benefits.

Requirements

One year of prior leadership, supervisory, or retail key-holder work experience.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Obtain and maintain valid PTCB certification or a pharmacy license as required by the state.

Nice To Haves

Knowledge of store inventory control.

Responsibilities

Open and close the store in the absence of store management, including starting required systems, handling cash, and preparing the floor and stockroom for the business day.
Open the back door for deliveries and support vendor delivery processes.
Complete product returns, order voids, customer refunds, cash drops, and register change requests.
Deliver a distinctive customer experience by greeting customers and patients, offering assistance, resolving issues, and modeling customer-service best practices.
Hold store keys and open or close the store without management as needed.
Assist and coach team members with warehouse and vendor ordering processes, including creating, reviewing, and receiving orders.
Register sales accurately and document scanning errors, price verifications, items not on file, price modifications, and voids.
Assist management with order exceptions and reverse logistics, including returns and empty packages.
Help evaluate and develop promotional, seasonal, and sale displays; complete resets and revisions.
Maintain accurate inventory counts and on-hand quantities across departments, the stockroom, and overstock locations.
Help ensure team members follow the Outdate program.
Handle basic department pricing and daily price changes, maintain accurate signage, and complete pricing tasks related to local regulations or compliance programs within required timeframes.
Assist with bookkeeping, including cash reports, cash counts, ledgers, and bill payments as needed.
Help maintain a clean, neat, and orderly store; request repairs when appropriate, including when management is absent.
Follow food separation and product-placement procedures, rotate consumable stock using first in, first out, and restock outs.
Maintain working knowledge of store systems and equipment; assist at the pharmacy out window as requested.
Ensure compliance with state and local laws for regulated products, such as alcohol and tobacco.
Conduct bag checks of team members before they leave the store.
Follow company policies and procedures and maintain respectful relationships with coworkers.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the manager.
Communicate assigned tasks to team members when store management is not present, and report disciplinary issues and customer complaints to management.
Obtain and maintain valid PTCB certification or a pharmacy license when required by the state.