FT Shift Lead - Panda Express - Denver International Airport

Concessions International•Denver, CO

17h•$23 - $26•Onsite

About The Position

The Shift Lead at Panda Express at Denver International Airport helps deliver friendly, prompt guest service and supports daily unit operations. The role serves guests, communicates menu offerings and promotions, handles payments, prepares and stores food according to company standards, and helps lead employees when a unit or assistant manager is absent. It also includes opening and closing duties, cash management, inventory, stocking, cleaning, associate training, and ensuring company policies, food-safety practices, and workplace-safety standards are followed. The position offers $23.00–$26.00 per hour plus pooled tips. The stated compensation includes a $3.00-per-hour differential associated with tip-pool eligibility. Eligible tips are pooled by shift and distributed among participating employees based on hours worked; tip amounts vary and are not guaranteed. Employees will receive at least the applicable minimum wage. Six weeks of training is provided. Final starting pay, tip-pool participation, and assigned duties are determined during hiring based on experience, qualifications, and business needs. Open availability and scheduling flexibility are required; weekend and holiday shifts may be necessary. The physical demands include continuous standing and walking, lifting and carrying up to 50 pounds, frequent reaching, grasping, handling, pushing and pulling up to 50 pounds, and talking and hearing. The role requires close vision. Tasks do not expose the employee to hazardous conditions.

Requirements

High school diploma or GED.
One to two years of previous customer service and supervisory experience, or an equivalent combination of education, training, and experience.
Must be able to obtain alcohol awareness and/or ServSafe Food Safety certification.
Open availability and scheduling flexibility are required; weekend and holiday shifts may be necessary.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to communicate information effectively with customers and coworkers individually and in small groups.
Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
Ability to understand and carry out written, oral, or diagram-form instructions.
Ability to perform the essential duties satisfactorily; reasonable accommodations may be made for individuals with disabilities.

Responsibilities

Provide friendly, prompt guest service, including recognizing and greeting guests with a smile according to service standards.
Communicate, explain, and suggestively sell menu offerings, products, and promotions.
Handle cash and related paperwork, process and present checks, and complete payment transactions.
Cook and store food at required temperatures; label, date, and rotate products according to company standards.
Assist unit management in monitoring daily operations and lead employees in performing their duties when a unit or assistant manager is absent.
Perform opening and closing duties, including cash management, inventory, stocking, and maintaining unit appearance.
Follow and ensure compliance with company policies, procedures, and safety guidelines.
Support associate training to maintain unit standards, sales, and customer service.
Ensure unit areas are cleaned and maintained and opening or closing side work is completed according to checklists.
Follow safe food-handling and proper hygiene practices.
Follow workplace safety standards for operating and maintaining equipment and immediately report equipment malfunctions to management.
Perform other duties as assigned.