Shift Lead

Walgreens•Roswell, GA

About The Position

The Shift Lead opens and closes the store when store management is absent, completing required system startups and cash-handling tasks and preparing the sales floor and stockroom for the business day. The role also includes opening the back door for deliveries, processing returns, order voids and customer refunds, making cash drops to the safe, and providing register change as needed. The Shift Lead models and delivers a distinctive, positive customer experience and serves as a liaison between management and non-management team members when management is not present. The position supports store operations, including ordering and receiving processes, register transactions, inventory accuracy, pricing, displays, resets, bookkeeping, maintenance, product handling, and pickup services. The Shift Lead follows company policies and procedures, applicable laws and regulatory requirements, and assigned training and development activities. This role may assist at the pharmacy out window where permitted by state requirements.

Requirements

One year of prior leadership, supervisory, or retail key holder work experience.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evenings and weekends.
Obtain and maintain valid PTCB or ExCPT certification or a pharmacy license when required by the state.

Nice To Haves

Knowledge of store inventory control.

Responsibilities

Open and close the store in the absence of store management; complete system startups, cash handling, and preparations for the business day.
Open the back door for vendor deliveries and assist and coach team members with warehouse and vendor ordering processes.
Engage customers and patients, offer assistance, resolve issues, and model customer-service best practices.
Register sales accurately and maintain records of scanning errors, price verifications, items not on file, price modifications, and voids.
Assist management with order exceptions, reverse logistics, displays, and promotional or seasonal merchandise.
Complete resets and revisions and maintain accurate inventory counts, including stockroom and overstock locations.
Help ensure the Outdate program is followed; rotate consumables using first-in, first-out practices and restock outs.
Handle department pricing and daily price changes, maintain accurate signage, and complete applicable regulatory pricing tasks on time.
Assist with bookkeeping, including cash reports, cash counts, ledgers, and bill payments as needed.
Help maintain clean, neat, and orderly store conditions and request store or system repairs when appropriate.
Follow policies for food separation and product placement.
Support execution of the Pickup program and maintain working knowledge of store systems and equipment.
Assist at the pharmacy out window when permitted by applicable state requirements.
Ensure compliance with state and local laws for regulated products, such as alcohol and tobacco.
Conduct team-member bag checks before they leave the store.
Comply with company policies and procedures and maintain respectful coworker relationships.
Complete special assignments and other tasks as assigned.
Attend training and complete PPLs requested by the Manager.
Communicate assigned tasks to team members when store management is absent and report disciplinary issues and customer complaints to management.